Systems Analyst

Systems Analyst

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation's 'Great Colleges to Work For'. Great Colleges to Work For is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We are Looking For

The Systems Analyst is part of Baylor's Application Development and Support team that falls under the IT department of Information Systems and Services which is responsible for the ongoing maintenance, configuration, optimization, and support of enterprise and related third party systems supporting University business. This position will report to the Director of Application Development and Support and will serve as a key partner to vendors and with the primary role of supporting Cvent; Baylor's campus-wide event system.

This position is responsible for delivering excellent customer service to both end-users and business process owners; monitoring monthly and quarterly updates/releases for changes related to supported systems and data; identifying improvements, assisting with configurations, and responsible for testing and validating data. The System Analyst must be self-directed, creative, strategic, innovative, and customer service oriented.

A bachelor's degree and three years of relevant experience are required. A master's degree and five years is preferred.

Applicants must be authorized to work full-time in the United States.

What You Will Do

Support of Event ERP System

• Client Support: including development, design, and integration needs.
• Security and Compliance: manage roles, permissions, and access controls.
• System configuration, client training and managing client requests.
• Gather and analyze event data to improve accuracy and efficiency.

Blackbaud CRM Support

• Customize Blackbaud CRM. Strong database design and SQL skills are required, .Net programming background is required.
• Build and maintain integrations between University ERP systems and third-party vendors.
• Reporting and Analytics support.

Other

• Perform all other duties as assigned to support Baylor's mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.