"Assistant Director for Ticket Operations & Service"

Position Number 330479 

Campus

St. Paul 

FLSA Status Exempt/Salaried 

Employment Type Full-Time Staff

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for an Assistant Director for Ticket Operations & Service position within the department of Intercollegiate Athletics. 

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission. 

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Up to 100% tuition remission for employees and dependents upon eligibility
• Up to 50% tuition remission for spouses upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits 

JOB SUMMARY

The Assistant Director of Ticketing Operations and Service position is responsible for managing all aspects related to intercollegiate athletics ticketing operations and service for assigned ticketed sports and events. This position assists with the daily ticket office operations and general sales, with responsibility for season and single game sales, fan retention, premium sales, ticketing manifests, group outings, establish timelines, sale projections/reports, staffing, control measures and implementation of ticketing initiatives.  

The Assistant Director of Ticketing Operations and Service is a highly organized person who will work collaboratively with administration, compliance, event management, facilities, marketing and development, to create and promote initiatives and provide outstanding customer service.  

Additional responsibilities include but are not limited to, allocation of player guest tickets, premium tickets, recruit ticketing for high school athletes and coaches to ensure NCAA compliance.  

The Assistant Director of Ticketing Operations and Service, position reports directly to the Asssistant Athletic Director of Ticketing, Sales and Service. 

ESSENTIAL FUNCTIONS 

Ticket Office Operations

Assist with managing the daily ticket office operations supporting intercollegiate athletics and special events as specified. Foster and maintain strong working relationships with campus stakeholders and fans. Maintain proper documentation, policies, and procedures for the ticket office.  

Education, Training and Service

Responsible for handling timely and quality customer service. Use accurate decision-making skills to resolve issues that arise. Works with ticket software provider to set up events, develop and maintain seating manifests, premium experiences, and packages, maintains financial records and settlements.  

Compliance and Integrity

Reconciles ticket issues and works closely with the business office to ensure proper cash handling and control procedures. Works closely with athletics compliance to ensure NCAA and conference policies and procedures are adhered to.  

Strategic Analysis

Lead efforts regarding daily, weekly, monthly, and yearly sales of ticketing, projections and opportunities for revenue growth. Analyzes data related to redemption, fan retention and premium opportunities. Develops timelines for season ticket packages, pricing models and initiatives.   

Other duties as assigned

QUALIFICATIONS

Minimum Qualifications

• Bachelor’s degree
• One year of relevant collegiate or professional level ticketing experience

Preferred Qualifications

• Master’s degree
• Ticketing experience at the Division I
• Knowledge of NCAA rules and regulations

An equivalent combination of education and experience from which comparable knowledge and skills have been acquired. 

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application. 

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs.