Technical Support Assistant

Maintain and install all software applications related to MassBay computing;

Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;

Provide routine computer, printer, and peripherals maintenance;

Provide computer software and hardware orientation for students;

Make necessary arrangements for outside repair as needed;

Provide back up coverage for the College Copy Center;

Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications:

• Experience troubleshooting computers and audiovisual equipment;
  
  
• Experience working in a multi-user environment supporting users at different levels;
  
  
• Previous operating systems experience using Windows 11, Chrome OS or Mac OS.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
  
  
• Demonstrated effective oral and written communication skills;
  
  
• Ability to work as part of a team.

Additional Information:


Salary Range: $25 per hour


Classification: Part-time, Non-Unit

Source of Funding: Local Trust



To Apply: Please include a letter of interest and resume with your online application.

Deadline: September 16th, 2026 or after that until filled.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.