"Technical Support Specialist"

Job Details

The University of Dubuque is a growing faith-based University that is seeking a Technical Support Specialist. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Position Summary:

The Technology Support Specialist is a vital member of the IT team, responsible for providing high-quality technical support to faculty, staff, and students in a fast-paced and evolving academic environment. This role focuses heavily on ensuring the smooth operation, maintenance, and enhancement of classroom and instructional technologies across campus.

Primary Responsibilities:

• Provide frontline technical support for computer hardware, software, peripherals, and classroom technology systems
• Install, configure, and troubleshoot classroom technology including projectors, webcams, document cameras, microphones, display panels, and lecture capture systems
• Support IT infrastructure including networks, servers, and cloud systems
• Assist faculty with setting up and operating instructional technology before and during class sessions
• Perform other duties as assigned in support of the University's Mission

Position Skills and Abilities:

• Experience supporting hybrid or remote classroom setups
• Familiarity with classroom control systems (Extron)
• Knowledge of computer hardware and software support

Requirements:

• Associate's Degree Required; Bachelor's Degree Preferred
• Familiarity with Windows and macOS environments, and common software platforms (Microsoft 365)

To apply with a growing faith-based University for the Technical Support Specialist position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu.

Affirmative Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/