"Technology Support Administrator"

Job Details

Title: Technology Support Administrator

Department Org: IT Personnel - 108790

Employee Classification: U8 - Classified Exempt Salaried FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift: 1

Start Time: 8:00 a.m. End Time: 5:00 p.m.

Posted Salary: commensurate with education and experience

Job Description:

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students.

The following are primary functions of this job:

• Assist in the support and maintenance of the Local Area Network infrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
• Design and maintain software images for faculty, staff, and instructional lab computers.
• Provide informal training on the use of software packages and web-based applications.
• Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
• Participate in an on-call rotation as required.

Minimum Qualifications:

• Bachelor’s degree in computer technology or related field. Other areas of study will be considered with relevant experience.
• Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems
• Various industry standard software packages including MS Office suite and Adobe
• Wireless networks and client-side networking
• Building and deploying images using tools such as MS SCCM
• Windows Server administration
• Anti-virus, anti-spyware, and other workstation security products and solutions
• Desktop encryption
• Active Directory
• Remote systems management tools
• Peripherals including networked printers and print queues
• Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.)
• Driver’s license

Preferred or Beneficial:

• Virtual Desktop Infrastructure (VDI)
• Mobile device management
• Help Desk support tools
• Supervision of junior or student employees
• Unix based Operating Systems support
• Project management work and project management software such as MS Project
• Healthcare or higher education experience

Communication and other skills:

• Exceptional customer service skills
• Stress tolerant
• Written and verbal communication skills
• Organizational skills
• Punctual and dependable

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Advertised: 24 Jan 2025 Eastern Standard Time

Applications close: