Technology Support Assistant

Job Details

Technology Support Assistant
R0000002520
Bertrand Library

Position Title:
Technology Support Assistant

Position Type:
Part time
Scheduled Weekly Hours:

Categories:
Staff Non-exempt

Job Summary:
Information Technology at Bucknell is an organization that takes pride in its accomplishments and its important role at Bucknell. Staff members are committed to professionalism, excellence, and service through: innovation and creativity; collaboration; diversity and inclusion; integrity; trust and trustworthiness; and communication and transparency.

The Technology Support Assistant provides high-quality, customer-centric technical support to faculty, staff, and students across campus via phone, email, and in-person. This role manages the full hardware and software lifecycle-including imaging, unboxing, and workstation configuration for Windows, Apple, and mobile devices-while maintaining precise records within a ticketing system. This role will balance technical acumen with the patience and communication skills necessary to deliver a superior service experience.

Job Duties:
Reporting Relationships:

• Reports to the Assistant Director, Technology Support.

Work Setting/Work Schedule:

• This position requires an on-campus presence.
• This role will work 30-35 hours per week.
• Non-exempt (hourly), non-benefits eligible job with an expected end date of August 31, 2026, unless deemed necessary to continue.

What You Will Do:

• Diagnose and resolve hardware and software issues for Windows, Apple, and mobile devices, etc. Providing both immediate fixes and sustainable long-term solutions.
• Manage the lifecycle of campus technology, including imaging, installing, and upgrading equipment and software packages tailored to specific end-user requirements and needs.
• Efficiently manage inventory and logistics-from unboxing to campus-wide delivery-while maintaining precise records of incidents and service requests within the ticketing system.
• Deliver individualized support to the campus community while strictly maintaining the confidentiality and integrity of University data and information resources.
• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

What You Will Bring:
Required:

• High school diploma or GED.
• Working know knowledge of Windows and Apple hardware, software, and operating systems.
• Ability and enthusiasm for learning new technology tools, operating systems, applications, etc.
• Strong written, oral, and interpersonal communication skills are a must, as are excellent coordination and organization abilities.
• Strong customer service perspective and a keen interest in providing high-quality services to the campus community.

Preferred, but not required:

• One (1) or more years experience working on a college campus in a technology support position.
• Bachelor's Degree.
• Experience supporting PC hardware and Windows in an enterprise environment.
• Proficiency with Apple hardware and OS.
• Experience supporting end users.

Physical Requirements:

• Able to to move and set up computing equipment up to 30 lbs
• Able to work on-site, to meet clients, answer phone calls and chats hours
• Able to go to client workstations on campus

Job Exempt:
No
Salary Range:
20.00-20.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship, all candidates must be authorized to work in the US without a need for current or future visa sponsorship.

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

Inclusive Excellence:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

E-Verify

Bucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.