Technology Support Specialist I - UTS Technology Support

Job Summary

The Technology Support Specialist I delivers customer-centric IT services, including timely break-fix and service request fulfillment, and skillfully represents UTS in all customer service interactions. This role serves as a Tier I support position within the UTS Desktop Support Services team, providing hardware and software support and the technical skills required for troubleshooting, operations, and optimization of digital computing and communications equipment. This position provides in-person, on-site, walk-up, and remote assistance as needed to meet dynamic support requirements.

Core Responsibilities

1. Provides technical support and knowledge in the operation, troubleshooting, support, and general function of faculty, staff, and student computing technologies, both hardware and software.
2. Functions as a tier-one technical support member of the Desktop Support services team, providing in-person support, on-site support, walk-up support, and remote assistance as necessary to meet dynamic support requirements.
3. Provides training and support of software packages to staff, faculty, and management.
4. Provides escalation support, guidance, and training to the Client Experience Services part-time student workers.
5. Creates, reviews, and updates knowledge articles, internal workflow documentation, and end-user instructions to aid in the best use of these technologies.
6. Administers network and Active Directory accounts and permissions.
7. Administers specific UTS-supported applications.
8. Performs other duties as assigned.