Technology Support Technician

Duties and Responsibilities

Essential Duties and Responsibilities

The Technology Support Technician provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction.

Characteristic Duties and Responsibilities

1. Troubleshoots and evaluates technical problems.
2. Supports a variety of software applications.
3. Installs, maintains and troubleshoots standard software applications and provides hardware support.
4. Evaluates and tests new software applications and hardware.
5. Provides support and training to employees.
6. Assists faculty and staff on various technologies.
7. Researches new and enhanced technologies.
8. Troubleshoots and resolves network identification passwords issues.
9. Mentors part-time staff in standard software applications and hardware support.
10. Installs and troubleshoots client applications.

Qualifications/Certifications/Licenses/Skills

NOTICE: Required Documents
To be considered for this position, you are required to upload your resume and unofficial transcript(s). If recommended for this position an official transcript(s) will be required. In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.

Required:

• Associate in applied science degree in Computer Information Systems, Data Processing, or related Field.
• Minimum of one (1) years of related job experience.

Preferred:

• ITIL

Knowledge, Skills and Abilities

• Knowledge of Windows and Mac operating systems.
• Good technical skills, including proficiency in MS Office.
• Strong analytical, deductive reasoning, and problem solving skills.
• Excellent interpersonal and communication skills; good customer service skills.
• Good customer service skills.
• Ability to escalate issues when appropriate.
• Ability to follow up on outstanding actions.

Additional Information

Introductory Review Period
All hires are subject to a 90 day introductory review period.

Supervision Exercised
N/A

Supervision Received
Director of Technology Support.

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit.
The employee is occasionally required to stand, walk, stoop, kneel, or crouch.
The employee must occasionally lift and/or move items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
Work is performed in a standard office environment.
Work inside a well-lighted and air-conditioned area most of the time.
The noise level in the work environment is usually quiet to moderate.

Safety
Required to work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Special Conditions
Immediate supervisor may assign other duties.
May be required to work outside regular working hours, as needed.
May be required to work at a different college work site or campus as needed.