"Temporary Patient Relations Specialist"

University of California Irvine

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

Your Role on the Team

Duties include, but are not limited to:

• Responds to patient concerns, issues, and grievances; investigates confidential matters, documents activities, and escalates when necessary.
• Tracks and analyzes patient experience data to identify trends, improvement opportunities, and system failures.
• Assists patients in interpreting hospital policies, procedures, and services; educates patients about their rights in accordance with state law.
• Collaborates with internal stakeholders to ensure consistent delivery of patient-centered care and assists in creating hospital-wide patient service programs.
• Identifies priority satisfaction issues, drafts proposals for new initiatives, and contributes to team goals and strategies.

What It Takes to be Successful

Required:

• Strong problem-solving skills with the ability to resolve patient issues using sound judgment and diplomacy.
• Proven customer service skills with the ability to maintain professionalism, patience, and empathy without admitting wrongdoing.
• Excellent written and verbal communication skills in English; ability to handle confidential and sensitive information.
• Ability to read, write, and follow written and oral instructions in English.

Preferred:

• Working knowledge of Electronic Medical Record (EMR) systems and experience in a hospital or clinical environment.
• Familiarity with UC policies and procedures.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

$6,002.48/month - $6,122.23/month

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

TEMPORARY EMPLOYMENT

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certain temporary assignments may require clearance of a health physical or require a valid California Driver's License for driving university vehicles.

The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m. We also have occasional part-time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.

Please note that we recruit for this position on an on-going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services.