"Terminal Agency Coordinator (TAC) and Lead Dispatcher - University Police Department"

Terminal Agency Coordinator (TAC) and Lead Dispatcher - University Police Department

Southeast Missouri State University

Salary: Depends on Qualifications

Job Type: Full-Time

Job Number: 202500362

Location: Cape Girardeau, MO

Position Summary

Terminal Agency Coordinator (TAC) and LEAD DISPATCHER
UNIVERSITY POLICE DEPARTMENT
Full Time

Primary Responsibilities

• Receives and transmits routine and emergency radio and telephone calls to officers, staff and other departments
• Monitors radio transmissions for the support of officer safety and to direct requests for services
• Enters and retrieves confidential computer records and disseminates information to appropriate personnel
• Monitors multi-channel radio transmissions, fire alarms, closed circuit cameras, and environmental alarms of buildings
• Maintains files, logs, and enters information received into a dispatch and records management system
• Operates mass notification systems such as Regroup and Alertus
• Operates the indoor/outdoor warning system (storm sirens)
• Ensures new operators are properly onboarded and provide on-the-job training
• Coordinates with MSHP to acquire access for new operators by properly completing and submitting the appropriate forms to the MSHP Troop E Communications Training Division Coordinator
• Performs routine validation checks on all NCIC and MULES entries to ensure accuracy and update status of active cases while purging closed cases
• Disseminates to communications personnel all MULES and NCIC procedures and changes, including CJIS Newsletters, and attend yearly TAC meetings
• Attends all agency MULES Policy Compliance Reviews and NCIC Audits and the agency point of contact for the triennial FBI Audit, if selected for review
• Arranges training for communications personnel, track continuing education credits, and biennially obtain criminal history records to meet criteria set by the MSHP to ensure all necessary certification remains current
• Securely maintains all personnel records, training, and certification related materials to meet MSHP requirements and be able to present upon request during any audits
• Assists the Emergency Manager with other duties as assigned

Required Qualifications

• High school diploma or GED
• Two years' experience in police dispatch
• MULES (Missouri Uniform Law Enforcement System) certified
• Knowledge of police dispatch technology and equipment
• Knowledge of MS Office
• Excellent interpersonal, verbal, and written communication skills
• Knowledge of and proficient in emergency communication protocols and methods
• Ability to work all shifts, specifically the midnight shift, but also including day and evening shifts, weekends, and Holidays
• Strong leadership skills and ability to work independently with minimal supervision
• Demonstrated ability to maintain confidentiality and ensure compliance with applicable laws and university policies
• Demonstrated experience with and understanding of customer service

Required Information & Deadline

Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by November 21, 2025.

To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:

• Letter of interest addressing position qualifications
• Current Resume
• Names and contact information of three professional references may be asked for at a later date