"Testing Specialist - Customer Service Specialist Intermediate"

Job Description

The mission of Testing Services is to provide comprehensive testing services for students, faculty, staff, and the community in a professional, secure, and accessible environment to assist students in achieving their academic and/or professional goals.

The Testing Specialist exists to assist with the coordination of testing services and administer multiple types of tests and assessments to students at Anoka-Ramsey Community College. This includes placement testing, instructor-arranged testing, testing accommodation for students with disabilities, Nursing Admission testing (e.g. TEAS, HSRT), proctoring exams for other institutions, collaboration with high school programs, local businesses, and any special testing needed by the Academic Affairs and/or Student Affairs departments of the college. This position provides administrative assistance and completes special projects for the Director of Academic Support Services.

This position will work on-site every day and will have a home campus of Cambridge but may travel to the Rapids Campus if needed.

Salary Range

$20.76- $27.53/hour

Minimum Qualifications

• Communication skills to effectively interpret and explain testing processes, procedures and score reports to a variety of constituents in a clear, concise, and professional manner
• Customer service skills to provide prompt, courteous and accurate information regarding the testing center to customers in person, on the phone, and through e-mail, and to schedule and confirm customers’ appointments.
• Word Processing skills to produce forms, memoranda and other materials that are grammatically correct using Microsoft Word or equivalent software.
• Spreadsheet skills to develop and modify electronic spreadsheets and to compile, store, and retrieve data to prepare a variety of reports using software such as Microsoft Excel.
• Data entry skills to input data quickly and accurately.

Preferred Qualification

• Ability to ensure quality standards, deadlines and proper procedures are followed.
• Ability to analyze, make recommendations and develop new or revised administrative and program practices and procedures for smooth and efficient office operation.
• Knowledge of testing and assessment functions, policies, procedures, and processes.
• Knowledge of educational policies, and/or state and federal laws and regulations related to Admissions, Placement and/or accommodations for disabilities.
• Commitment to working with and fostering an inclusive environment for a diverse population of individuals.

Other Requirements

Please complete the online application form and upload these documents by the posting deadline. This position is posted through December 8, 2025. The posting will be removed from the website on December 9, 2025 at 12:01 am central time.

Resume

Cover letter

Within your application material, please address how you meet all minimum qualifications and any preferred qualifications for this position. Incomplete applications may not be accepted.

Internal Applicants

All current Minnesota State institution employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

Work Shift (Hours / Days of work)

Monday-Friday (8:00 am - 4:30 pm)

Telework (Yes/No)

No

About Anoka-Ramsey Community College (ARCC)

Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.

The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor’s degree, or technical and certificate programs that lead immediately to rewarding careers.

We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.

Our college prides itself in our support for students’ holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 1% American Indian/Alaska Native, 6.8% Asian, 13.1% Black or African American, 6.6% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 60.6% White, and 5.1% two or more races, and 3% unknown. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 15.4% Black, Indigenous, People of Color (BIPOC). For more information about our college, please visit our website at http://www.anokaramsey.edu.