"Third Party Billing Specialist"

About the Department:

The Third Party Billing Office provides excellent service for our students, staff, faculty, and outside agency constituents. The office assists students who are sponsored by public/private sector organizations, military agencies, educational institutions, and international embassies. The office bills for tuition and associated costs, maintains agency accounts, and handles all correspondence regarding third-party sponsorship.

About the Position:

The Third Party Billing Specialist is responsible for processing special online billing in agencies' online portals; authorizing or posting payments; preparing individualized statements and other student documentation requests; and cross-training on invoice processing for students receiving Post 9/11 GI Bill benefits. Performs periodic account reconciliation and resolves issues timely by communicating with students, agencies, and internal departments. Assists with the internal and external information process. Provides tech support within the Third Party Billing office in developing various workbooks, contracts, and exemptions set up in Banner. Provides excellent customer service to students, families, and other communities within the university.

Responsibilities:

Special Online Billing

• Responsible for processing special online billings in agencies' specific online invoice portal; including but not limited to Chapter 31 Voc Rehab, ArmyIgnited, WAWF, Al Portals, Consortium of Universities billing exchange, and Virginia Prepaid Education 529 plans; and
• Responsible for processing invoices in agencies preferred delivery methods and setting up new portal accounts per requests from third party agencies.

Customer Service

• Responsible for all aspects of customer service delivery to students and agencies according to established best practices;
• Ensures customer service is provided in a consistent and timely manner; and
• Manages and resolves issues through effective and clear communication.

Cross-Trained on Post 9/11 GI Bill Processing

• Cross-trains on invoice processing for student veterans receiving Post 9/11 GI Bill benefits, 702 Choice Act and Yellow Ribbon benefits, performs periodic account reconciliation, and communicates student account status with student veterans and dependents.

Tech Support and Training

• Develops various workbooks as needed in the Third Party Billing Office;
• Participates in continuing trainings as required in various systems maintained by this position; and
• As back-up, assists in maintaining third party exemptions and contracts set up in Banner and reviews/updates as needed prior to semester start.

Development, Cross Training and Other Duties as Assigned

• Acts as a team player, demonstrates professional courtesy to others and assists co- workers on an as-needed basis; and
• Participates as group/staff meeting contributor.

Required Qualifications:

• Demonstrated experience in customer service, reconciling accounts receivable or other related bookkeeping experience;
• Typically, 2-3 years of experience in accounts receivable billing/processing using 3rd party systems;
• Demonstrated experience in invoice processing for student Veteran's receiving the Post 9/11 GI Bill benefits, as well as other Veteran's benefits;
• Demonstrated experience in processing 529 plan invoices;
• Excellent oral and written communication skills; and
• Intermediate user of Microsoft Office applications, including Word, Excel and Access.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience in higher education at a public college or university;
• Basic knowledge of veteran benefit programs;
• General understanding of student privacy laws and policy; and
• Working knowledge of Banner and Patriot Web applications, VAOnce, or equivalent computer systems.

Instructions to Applicants:

For full consideration, applicants must apply for Third Party Billing Specialist at https://jobs.gmu.edu/ Complete and submit the online application to include three professional references with contact information, and provide a Resume for review.

Posting Open Date: November 21, 2025

For Full Consideration, Apply by: December 9, 2025

Open Until Filled: Yes