"Training Specialist Associate"

Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families

Communicate in an effective and timely manner, and give feedback to Senior Training Specialists, Supervisor, Associate Supervisor and Manager regarding employee performance

Assess and assist with annual competencies for all benches, provide feedback to leadership, and be available for retraining when applicable

Work with supervisors to determine training schedules

Work one on one with staff to train on all benches following staff person through to complete training.

Act as liaison between labs and specimen processing staff. Be a reference for up to date changes in procedure.

Communicate changes/updates and provide in-services as needed.

Assist with maintenance of training, in-service and educational records

Participate in continuous improvement activities, and actively engage in identification of quality assurance projects

Other duties as assigned

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Equivalent combination of education and experience is required. Experience as a laboratory technician 2-3 years total is required. 3-5 years of healthcare experience required.

• 3 years of professional experience in a healthcare setting
• Direct professional experience with training or education
• Familiarity with industry standards and best practices
• Ability to translate complex problems and concepts in training
• Strong presentation skills
• Experience with Microsoft Office applications
• Experience with SCCSoft Computer ?
• Experience with Epic Systems Software?

This full time, 40 hour position will be on the evening shift and will require rotating weekends, holidays and on-call.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.