"Training Specialist Coordinator"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Seeking a motivated, adaptable, and organized individual with effective communication skills and an enthusiasm for professional growth and lifelong learning. Responsible for developing the knowledge and skills of team members in the Pre-Service Division, helping them reach their potential and contribute to retaining a quality workforce. Facilitate training initiatives in various means, including new hire and on-the-job training, that aligns with current and future business objectives and desired customer outcomes. Work collaboratively with others to identify training opportunities. Assist with the creation and maintenance of process documentation including workflows, training materials, and other resources. Coordinates daily work, solves basic operational issues and is a "go to" person and subject matter expert (SME). Assist with planning and implementation of new and enhanced technologies, business processes, performance and quality standards of the department.

• Master the assigned applications and workflows relevant to the training areas assigned.
• Successfully complete Michigan Medicine Learning Liaison credentialing program.
• Train and support learners on assigned applications and unit workflows related to their role in a variety of settings.
• Facilitate and conduct unit-specific training initiatives including new hire, refresher, and ad hoc training needs.
• During and following new hire unit training, perform periodic account review for quality assurance up to the first 90 days of employment and review findings with new hire.
• Serves as a trainer and mentor for learning liaisons.
• Coaches and mentors learning liaisons and staff on standardized workflow processes.
• Oversee and assist with creating and updating training materials and other resources.
• Coordinate training and educational programs with leadership team.
• Identify issues or concerns with insurance, authorization, work queues, or unit operations; apply critical thinking skills to resolve issues, and/or escalate to the supervisor or manager.
• Identify, assess and develop training needs within operational scope utilizing Quality Assurance data and trends.
• Participate in user acceptance testing initiatives as Subject Matter Expert (SME).
• Support end users during MiChart go-lives, upgrades, labs, personalization sessions, advanced and efficiency training initiatives.
• Create and administer skills assessments.
• Recognize process and system problems and take the appropriate steps to investigate and resolve them within the scope of the learning liaison role. Escalate issues to the appropriate person when necessary.
• Utilize Lean principles to add value to processes and reduce waste.
• Attend, participate, and present in operational huddles, meetings, and one-on-one discussions.
• Assist in the development and implementation of new or updated policies and procedures.
• Collaborate closely with Revenue Cycle Learning and Performance Improvement to evaluate and align training content and materials.
• Coordinate requests for time off based on workplace operational needs and staffing requirements; create and maintain schedules and training timelines.
• Represent department with other Revenue Cycle units, other Michigan Medicine departments, and external customers on an 'as needed' basis.
• Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance.
• Other duties as identified by supervisor/manager.
• Assists in hiring process, orientation, and onboarding of new hires.

An Associate's degree in Healthcare Administration, Business, Health Information Technology, Instructional Design, Training or other healthcare related field and/or a combination of education and experience is required. A minimum of two (2) years in healthcare training or operational experience. Strong written, verbal, and interpersonal communication skills, organizational, problem solving, decision making and negotiation skills are necessary. Excellent computer literacy, technology, and application skills are required. Strong dedication to customer service, ability to be flexible and work within a team-focused, participative management framework is required. Thorough knowledge and understanding of health insurance, third party payers, and government regulations are required.

Experience in facilitating training initiatives; ability to manage multiple tasks; experience creating training materials for end users with direction; strong time management and self-directed work style; knowledge of LEAN methodology and Michigan Medicine policies, procedures, regulatory requirements, and information systems; Current CPC (Certified Professional Coder) certification is desired. Successful completion of the Learning Liaison Program is preferred. Understanding and ability to interpret medical terminology and insurance benefit information is preferred.