UNO is Nebraska's public metropolitan research university - a university with strong academic values, diverse programs and learning opportunities, and significant relationships with our community that facilitate engaged teaching and research.
Transition and Engagement Coordinator
Please see Special Instructions for more details.
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Requisiton Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.
Job Title
Transition and Engagement Coordinator
Job Grade
AS21S
Division
Academic Affairs
College/Dept
Programs
Department
Division of Continuing Studies
Requisition Number
2026-00330
FTE (full-time equivalency)
100.00
Work Schedule
Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings and weekends
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
47,000-52,000
Pay Schedule
Annually
FLSA Designation
Exempt
Position Summary
The Transition and Engagement Coordinator serves as a key member of the Division of Continuing Studies ( DCS ) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values of DCS .
The Transition and Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.
Through frequent interaction with learners and analysis of student questions, needs, and engagement patterns, the Transition and Engagement Coordinator identifies opportunities to improve processes, communication, and support services.
The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.
Job Duties
Responsibility Area:
Student Transition & Success Support
Duties:
Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.
Percentage Of Time
35
Essential Function:
Yes
Responsibility Area:
Orientation, Communication, & Learner Engagement
Duties:
Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection to DCS . Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.
Percentage Of Time
35
Essential Function:
Yes
Responsibility Area:
Student Experience Operations & Coordination
Duties:
Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Departmental Support & Campus Engagement
Duties:
Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS . Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.
Percentage Of Time
10
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
Bachelor’s degree.
Required Experience
2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.
Required License/Certification
NA
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Experience working in higher education, including working with adult, online, and/or transfer students. Experience coordinating orientation or onboarding, developing communications for students, and interpreting data.
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
No
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Supplemental Question
Required fields are indicated with an asterisk (*).
Required Documents
Please see Special Instructions for more details.
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Requisiton Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.
Job Title
Transition and Engagement Coordinator
Job Grade
AS21S
Division
Academic Affairs
College/Dept
Programs
Department
Division of Continuing Studies
Requisition Number
2026-00330
FTE (full-time equivalency)
100.00
Work Schedule
Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings and weekends
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
47,000-52,000
Pay Schedule
Annually
FLSA Designation
Exempt
Position Summary
The Transition and Engagement Coordinator serves as a key member of the Division of Continuing Studies ( DCS ) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values of DCS .
The Transition and Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.
Through frequent interaction with learners and analysis of student questions, needs, and engagement patterns, the Transition and Engagement Coordinator identifies opportunities to improve processes, communication, and support services.
The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.
Job Duties
Responsibility Area:
Student Transition & Success Support
Duties:
Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.
Percentage Of Time
35
Essential Function:
Yes
Responsibility Area:
Orientation, Communication, & Learner Engagement
Duties:
Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection to DCS . Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.
Percentage Of Time
35
Essential Function:
Yes
Responsibility Area:
Student Experience Operations & Coordination
Duties:
Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Departmental Support & Campus Engagement
Duties:
Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS . Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.
Percentage Of Time
10
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
Bachelor’s degree.
Required Experience
2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.
Required License/Certification
NA
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Experience working in higher education, including working with adult, online, and/or transfer students. Experience coordinating orientation or onboarding, developing communications for students, and interpreting data.
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
No
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Supplemental Question
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have attained?
- none
- High School Diploma/GED
- Associates Degree
- Bachelors Degree
- Master's Degree
- Doctorate (PhD, MD,EdD, JD etc)
- * How many years of experience do you have in customer service,
student support, or program coordination?
- None
- 1
- 2
- 3
- 4
- 5+
Required Documents
- Resume
- Cover Letter