"Triage Advisor"

• Reference number: 26100
• Term: Fixed-term, part-time basis (21.75 hours per week) for nine (9) months
• Remuneration: $122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Triage Advisor to join Student Services, People Services, Administrative Division.

This role provides professional social work services to support the wellbeing, safety, inclusion and success of a diverse student population. The position delivers best practice, theoretically informed interventions including assessment, case management, crisis response, referral, outreach, workshops and online resources. It involves working with complex and high risk cases, providing financial and emergency support where appropriate, and applying sound judgement and problem solving within a client?centred, systemic framework. The role operates as part of a multidisciplinary Student Services team, contributing social work expertise to shared case management, crisis intervention, prevention and early?intervention strategies. It collaborates with internal and external stakeholders, supports the design and evaluation of wellbeing initiatives, and maintains high standards of professional documentation, compliance, and contemporary knowledge of relevant policies, legislation and welfare systems. Flexibility is required to work across campuses, undertake varied duties, and participate in job rotation or multiskilling as needed.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of accommodation, chaplaincy, counselling, accessibility and disability support, international student support, welfare services and QUT Medical Centres.

What you need to succeed

1. Education, training and or relevant experience equivalent to completion of a degree in Social Work, with at least four (4) years’ relevant experience. 
2. Demonstrated experience in the provision of welfare and wellbeing services to a diverse population, including brief intervention, risk assessment, crisis response and critical case management. 
3. Proven understanding of student transition and acculturation, financial, academic, and personal issues, as well as relevant legislation and guidelines.
4. Demonstrated high level organisational skills with the ability to problem solve and use critical thinking while managing competing demands. 
5. Sound professional practice in confidentiality, records management, boundaries and supervision. 
6. Highly developed communication and interpersonal skills with demonstrated ability to collaborate effectively within a multidisciplinary team and with internal and external stakeholders. 
7. Demonstrated ability to design, deliver and evaluate, workshops, preventative programs, educational materials, activities, and events. 
8. Demonstrated understanding of inclusion, diversity, participation, and social justice.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Triage Advisor

Job opens: 27-Feb-2026

Applications Close: 15-Mar-2026 at 11.30pm

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