"Undergraduate CRM Analyst (998686)"

Xavier University’s Prospect Strategy & Operations team invites applications for an Undergraduate CRM Analyst. The Undergraduate CRM Analyst is responsible for expanding and improving the systemic utilization of Technolutions Slate for the purposes of improving enrollment operations and initiatives. The role is a key technical resource responsible for the daily operation, maintenance, and optimization of the university’s CRM system. This role focuses on executing system processes, managing data integrity, and supporting end-users in their use of Slate for recruitment, admissions, and communication. This position reports through the Director of Enrollment Systems and works closely with all staff within the Division of Strategic Enrollment Management. The position has the option to be fully remote or hybrid from Xavier’s campus in Cincinnati, OH. The anticipated hiring range for this position is $53,000 - $57,000.

Duties and Responsibilities:

• Daily administration of Technolutions Slate instances (Undergraduate, Graduate, and Re-recruit) under the guidance of the Director of Enrollment Systems. Primary focus on the efficient operations and enhancement of the Undergraduate instance.
• Maintain data integrity by ensuring accurate data entry and troubleshooting errors. Manage data imports, exports, and integrations with other university systems (e.g., SIS). Regular maintenance of source formats and data feeds from third-party vendors.
• Build and refine queries/reports to support Undergraduate Admissions and Enrollment Intelligence. Assist in data segmentation for targeted communications, recruitment efforts, and advanced reporting.
• Configure and maintain application review workflows, oversee revisions to the Slate-hosted application, and provide quality assurance testing for the decision release processes. Regular Operations to staff to ensure processes are functioning as expected.
• Develop and update forms, event registration/event pages, and related communication components.
• Provide guidance and support to end-users on Slate functionality. Troubleshoot technical issues and document solutions for common challenges. Assist with user training and best practice implementation. Test new Slate features and updates before deployment. Identify and recommend system improvements to enhance recruitment and admissions efficiency. Assist in implementing and documenting changes to Slate configurations.
• Other duties as assigned.

Qualifications and Experience: The successful candidate will be attentive to detail, enjoy solving problems, and have the ability to function in a multi-tasked environment. The successful candidate will also have excellent written and verbal communication skills and the ability to work collaboratively with a diverse community of students, faculty, and other staff members. Bachelor’s degree in Computer Science, Business Analytics, or Information Systems with one to two years of related work experience. Previous experience with Technolutions Slate CRM is strongly preferred.

To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University's website.

Review of applications will start immediately and will be accepted until the position closes at the University’s discretion.

Benefits

• Comprehensive insurance plans including medical, dental, vision, and prescription coverage
• Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account.
• Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, and holidays.
• Tuition remission for employees and their eligible dependents.