"Unit Computing Manager"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Manager for the School of Communication and Information – Dean's Office. Reporting to the Assistant Dean for Information Technology, the Unit Computing Manager oversees daily operations of the helpdesk and IT support operation serving over 200 full- and part-time faculty, 50 staff, and 2,500 students.

Key Duties:

• Recruits, manages and mentors about 10 helpdesk part-time staff; providing tier III technical support.
• Identifies technology needs for the SC&I community, and managing projects to deploy products and services including software solutions.
• Leads group and one-on-one training for IT and other staff, faculty, and other end users.
• Develops documentation and policies for technical systems and processes.
• Investigates emerging technology trends, guiding and influencing the direction of SC&I IT services, informing strategic planning.
• Budgets development; equipment acquisition, inventory and life cycle management of the IT equipment.
• Collaborates with the Rutgers IT community, vendors, and the SC&I user community.

Minimum Education and Experience:

A bachelor's degree in computer science or information technology or a related field is required, or an equivalent combination of education and experience. A minimum of three years of experience in user support is required, with two of the years in staff supervision and project management responsibilities.

Equipment Utilized:

Proficient on platforms including Windows, MacOS, iOS, and Linux Operating Systems. Must be proficient with hardware including servers, desktops, laptops, and tablets. Must be proficient with a full range of industry-standard software that supports higher education administration, instruction, and research.

Physical Demands and Work Environment:

Must be able to lift computing equipment up to 50 lbs.