University Program Associate

University Program Associate

Company:
North Carolina State University

Job Location:

Category:
Laboratory and Research

Type:
Full-Time

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Department: 195001 - Department of Clinical Sciences

Location: Raleigh, NC

Essential Job Duties:
We are seeking a dedicated professional to join our dynamic environment. The primary role of this position, in collaboration with VBDDL team members, is to serve as a University Program Associate supporting the administrative and operational functions of a veterinary diagnostic and research laboratory. As a vital part of our mission, the individual in this role will follow and maintain laboratory administrative and workflow standard operating procedures (SOPs), updating them as needed to ensure excellence in our daily operations.

Key Responsibilities:

• Managing laboratory communications (phone, voicemail, and email); communicating with veterinary professionals, clients, and collaborators; providing administrative and clinical sample handling to support diagnostic and research sample submissions and testing.
• Assist with identifying and resolving issues with sample submissions, answering client questions, addressing concerns, and coordinating clinical consultations with laboratory directors.
• Utilizing the laboratory information system (LIS) to organize and retrieve data; compiling and maintaining laboratory records, documents, and spreadsheets related to clinical, research, and
• Administrative activities; supporting research staff with data compilation and organization; and managing the migration and long-term digital storage of laboratory records in accordance with data security requirements.
• Support general laboratory operations, including monitoring office supply inventory, maintaining office equipment, ordering laboratory materials and supplies for research projects as directed by VBDDL principal investigators, coordinating updates to laboratory websites and voicemail systems, and assisting with social media communications and client outreach; other administrative duties may be assigned by the laboratory manager and principal investigators.

Other Work/Responsibilities:

• Following established laboratory and administrative SOPs.
• Working independently or alongside laboratory staff.
• Handling clinical samples in preparation for diagnostic testing including performing daily SNAP 4Dx Plus testing.
• Entering research laboratory accessions.
• Maintaining office and laboratory workspaces
• Completing other duties as assigned by the laboratory manager and principal investigators.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:
N/A

Preferred Qualifications:

• Experience with the following computer and software: Google Drives, Microsoft Office, Microsoft Excel, Orchard/UVIS, or other laboratory information systems.
• Experience interacting with veterinarians and scientists utilizing diagnostic services.
• Experience working in a research laboratory environment.

Required license or certification:
N/A

Position Number: 00110164

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.