"User Experience (UX) Professional"

User Experience (UX) Professional

Kraemer Family Library

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS).

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a User Experience (UX) Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs.

The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report in 2023, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state's best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Summary

The Department of User Experience (UX) at the Kraemer Family Library is responsible for providing excellent guest experience by providing front-line assistance, checking out library materials, maintaining the physical collection in an organized and accessible manner. This position is an active member of the Department of User Experience and works regularly scheduled shifts at the library assistance desk while also providing oversight of scheduled library student assistants to ensure excellent guest experience throughout the library and assists with other UX responsibilities.

Salary Range: $38,329.00 - $49,457.00 annually. Compensation will be commensurate upon experience and qualifications. This position is Non-Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

The University of Colorado Colorado Springs offers excellent benefits, some of which include

• Medical insurance, with the lowest cost option being $0 to the employee
• Dental, Vision, Life and Disability insurance
• Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
• Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
• Tuition Assistant Benefit available to you or a dependent
• Paid Parental Leave after 12 months of employment
• Off Campus Housing Resources

Job Duties:

User Experience Workflow Support (40%)

• With the assistance of the Director of User Experience and the Library Assistance Desk Manager, manage the hiring, onboarding, training, scheduling, evaluating, and promotion of Library Student Assistants.
• Assist with billing processes, including assessing fines and billing patrons for overdue reserves and lost items.
• Assist with the Reserves and Equipment collections.

Building Oversight (20%)

• Assists in ensuring that the library space is welcoming to UCCS students, faculty, staff and community of users.
• Assists with the building opening and closing as scheduled.
• Assists with shelving, stack maintenance, and shifting projects as directed by the Director of User Experience.
• Responds to security situations, including patron disturbances and building alarms.
• Assist with submitting building-related work orders to address maintenance, functionality, or cleanliness issues in the library building.
• Communicate work orders with User Experience staff and the entire library when necessary.

Departmental Duties (40%)

• Provides excellent guest service at the library assistance desk. This includes interacting with library users by answering questions, providing circulation assistance, responding to complaints or issues, providing basic technology support, and properly referring advanced level of research or technology questions.
• Regularly provides circulation assistance and handling of library materials.
• Interprets and explains library rules, policies, and procedures to library users, and has the authority to authorize exceptions to circulation policies or assessed fines.
• Indirectly supervises all student employees to ensure good user experience.
• Assists the print and electronic course reserves process and helps to verify copyright compliance of course reserve requests.
• Reports directly to the Director of UX and escalate issues as necessary in a timely manner.
• Participates in special departmental projects assigned by the Director of User Experience.
• Serves on committees, task forces, and teams as directed by the Director of User Experience or Office of the Dean.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Qualifications:

• Bachelor's degree or a year for year equivalent of (4 years) working experience in a customer service environment is required.
• Experience working in a library or completed coursework in library science is preferred.
• Experience in employee scheduling, supervision, and training is preferred.