Veterinary Client Services Supervisor - Emergency & Critical Care

Job Details

Veterinary Client Services Supervisor - Emergency & Critical Care

Job No: 539852
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department: 28319000 - VM-SAH CUSTOMER SERVICE

Job Description

Classification Title:
Vet Client Services Supervisor (TEAMS)

Classification Minimum Requirements
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:
Are you passionate about quality patient care and providing excellent client service? The UF Small Animal Hospital is seeking a highly-motivated supervisor to join our Emergency & Critical Care team.
The supervisor oversees approximately 7-9 full-time team members along with several part-time team members that work for our Emergency & Critical Care Client Services desk. This position requires a composed, sincere individual capable of handling a wide variety of situations even under the most stressful conditions. The individual should be highly motivated and well-organized, and must possess good public relations skills, excellent communication skills, a strong financial background, and the initiative to problem solve. This role requires good interpersonal and active listening skills, confidence in handling customer interactions, experience with relationship building, and the ability to project a professional image.
This position is considered essential personnel, and the individual will be expected to work holidays on a rotating schedule as well as potentially weekends and other days or shifts in order to adequately staff the hospital.

Expected Salary:
$22 - $26/hour

Preferred
- Knowledge of medical terminology, anatomy, and terminology.
- Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
- Experience with budgets and staff scheduling
- Demonstrate consistent professional conduct and meticulous attention to detail.
- Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
- Able to work in a team environment and collaborate with a variety of personnel in a positive manner
- Ability to effectively maintain a working environment while in stressful situations
- Critical thinking skills and a positive attitude
- Able to think independently and demonstrate good problem solving skills

Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This is a time limited position.
This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:
Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close: 20 May 2026