"Visitor Experience Associate, Morris Arboretum"

Visitor Experience Associate, Morris Arboretum & Public Gardens

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
Visitor Experience Associate, Morris Arboretum & Public Gardens

Job Profile Title
Customer Service Assistant

Job Description Summary
Visitor Experience Associates are the public-facing ambassadors of the Morris Arboretum, welcoming more than 150,000 visitors annually. This role is essential to creating a positive, memorable experience for guests by providing excellent customer service, handling admissions and retail transactions, answering questions, and assisting visitors throughout their time on the grounds.

Visitor Experience Associates must be professional, friendly, dependable, and comfortable working in a fast-paced environment that includes standing for extended periods, working outdoors in various weather conditions, handling money, and using computer-based systems. Flexibility, teamwork, and a sense of humor are valued attributes for success in this role.

Job Description

Responsibilities

• Represent the Morris Arboretum in a professional, service-oriented manner at all times.
• Greet visitors and serve as an information resource by providing directions, answering questions, and offering assistance.
• Deliver an exceptional visitor experience through active listening, empathy, and problem-solving.
• Process admissions, memberships, and retail sales transactions, including handling cash and credit card payments with accuracy and accountability.
• Operate the gift shop and support membership sales as needed.
• When required, transport visitors on Arboretum grounds and between parking locations; direct visitors within designated parking areas.
• Drive rental clients using golf carts during special events.
• Perform other duties as assigned to support daily operations and visitor needs.

Qualifications

• Friendly, customer-centered demeanor with a commitment to excellent service.
• Previous experience in a customer-facing or service-oriented role preferred.
• Ability to remain calm and professional under pressure.
• Willingness to assist wherever needed and proactively address issues.
• Strong attention to detail and experience handling cash and financial transactions.
• Ability to communicate information clearly and concisely to a diverse audience.
• Comfort using computers, tablets, and point-of-sale systems.
• Ability to walk and stand for extended periods and work outdoors in all weather conditions.
• Valid driver's license required.

This is a year-round, part-time (averaging 18 hours per week), paid position with variable hours. Weekend and holidays availability required. VE Associates average more hours during the season (April through October, December) and less during the winter (November, January through March).

Application Requirement:

A Resume/CV is required to be considered for this position. A Cover Letter is strongly encouraged. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Pay Rate:

This position pays $16.83/hour.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Morris Arboretum