"WAMU Operations Support (Student) (FWS)"

Job Details

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students.

Department: Finance & Administration

Time Type: Part time

FLSA Status: Non-Exempt

Summary:

WAMU 88.5 is a public media station owned and operated by American University. WAMU is the source for local, regional and NPR news and original programs in Washington DC. Since 1961, WAMU has been amplifying voices and sharing stories from the many neighborhoods and communities in the District of Columbia, Maryland and Virginia.

The WAMU Operations Support role is the first person a visitor encounters when visiting WAMU and is on call on an as-needed basis as backup for the Operations Coordinator. The ideal person for this job must have excellent interpersonal skills to ensure visitors have a good first impression and feel welcome. This role includes answering the phone and responding to correspondence in a friendly and timely manner.

The successful incumbent is required to be aware of all WAMU station activities. They will be asked to answer many general inquiries about WAMU and direct the public to the proper department and/or person for specific follow-up.

In addition to answering the phones and responding to general inquiries through various platforms, the candidate will be responsible for: 1) greeting and processing visitors, 2) ensuring that guest consent forms are signed and properly filed, 3) working closely with the WAMU Audience Engagement team to maintain talking points on station-related matters, 4) maintaining the first-floor and lower level pantry inventory 5) ensuring that the reception area and mailroom are kept clean and in order, and 6) sorting incoming mail and packages for the station.

Essential Functions:

• Front desk reception: Responsible for managing the reception desk by greeting visitors, ensuring guest consent forms are signed, and providing general information to the public via phone. Answers the main station phone line and directs calls to the appropriate department staff. Works closely with the Advancement Department to maintain updated talking points on station-related matters. Responsible for responding to listener feedback and assisting Member Service Associates in handling donor and listener requests.
• Mail Services: Sorts incoming and outgoing mail for the station into appropriate staff mailboxes, notifies the staff about incoming mail addressed to them, and assists in urgent deliveries if necessary. Signs for package and parcel deliveries from AU mail services, US Postal Office, UPS, FedEx, and couriers. Maintains the mailroom by ensuring it is organized, clean, and all mailbox assignments are up to date. Acts as the liaison between other AU tenants (DAR and UCM) and WAMU to ensure mail is picked up on time by other tenants.
• General Station Support: Assists the Operations Coordinator in maintaining the inventory and ordering station-wide office and kitchen supplies and assists in their distribution to different floors. Replenishes refreshments for employees and station guests. Supports Operations Coordinator and the Advancement Team as necessary with station events and urgent situations, such as inclement weather arrangements for essential broadcast staff.

Competencies:

• Serving Customers.
• Displaying Creativity.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Supporting Coworkers.

Position Type/Expected Hours of Work:

• Part-time.
• 10 - 20 hours per week.

Salary Range: $17.95 - $19.50 per hour.

Required Education and Experience:

• High school diploma or equivalent.
• Previous front desk experience in a professional office environment.
• Ability to communicate effectively with individuals of all professional levels.
• Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.
• Strong interpersonal skills.

Additional Eligibility Qualifications:

• The schedule is Tuesday to Friday, 9:00 AM to 2:00 PM, with on-site work required.
• This will be an American University hire, requiring residency in the DMV.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.