"Web and Intranet Content Coordinator"

Job Description

The purpose of this position is to manage, organize and optimize content across the College's public website and internal intranet. This role ensures both platforms are engaging, accurate, user-friendly, and aligned with organizational and marketing goals and branding. The coordinator works closely with departments to support communication, collaboration, and access to information for both external and internal audiences. This is accomplished by developing message strategy, content creation, website templates, content management tools, analytics and information architecture; assisting College departments with site design, development, web-related issues and all issues associated with the Intranet (OwlNet); maximizing effective use of the Content Management System within the website and intranet; creating, designing, and implementing training sessions for campus users; analyzing website performance and troubleshooting and repairing errors and broken links. Other duties include aligning the website and third-party applications and, in conjunction with ITS, monitoring performance of the web server.

Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.

Applicants must be currently authorized to work in the United States, as the College does not offer Visa sponsorship for this position

Required Education:

Associate's degree in Information Technology, Communications or Digital Media

Required Experience:

Minimum of three years of demonstrated experience in UX/UI, Information Architecture, Content Strategy, Web Design, HTML/CSS Basics, OR Content Management Systems

Required Knowledge, Skills & Abilities:

• Proficiency with content management systems
• Understanding of templates, page building, media libraries, and version control.
• Basic HTML knowledge with HTML/CSS with the ability to make small layout or formatting adjustments and understanding how content interacts with front-end design
• Knowledge of search engine optimization with keyword research, on-page optimization (titles, meta descriptions, headings), and understanding of accessibility and site structure best practices.
• Knowledge of tracking and reporting analytics with Google Analytics, GA4, Google Tag Manager and the ability to track KPIs, interpret traffic, and propose improvements.
• Understanding of digital asset management including organizational skills for images, documents, and media and understanding of file types, compression, and licensing
• Proficiency in operating computers and related software, printers, and other standard office equipment
• Knowledge of, and ability to apply applicable policies, procedures, and/or practices
• Ability to establish and maintain effective working relationships
• Ability to communicate effectively, both verbally and in writing
• Skill in utilizing sound judgement to make effective decisions
• Skill in organizing, evaluating, and analyzing complex information
• Ability to read and understand information and ideas presented in writing
• Ability to accurately prepare documents, reports, and correspondence