Welcome Center Specialist

Job Description

Brown University Athletics and Recreation is currently seeking candidates for the part-time Welcome Center Specialist position. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).

This is a part-time position (up to 50% FTE) that monitors the daily facility users and visitors to Brown's Recreation Facilities. This position will require afternoon/evening and/or night availability and will be subject to shift adjustments at the discretion of the Associate AD for Recreation. This position acts as an ambassador of the Division of Athletics & Recreation to the Brown community, which consists of Brown students, faculty, staff, alumni, emeritus, athletic coaches, administrators, RISD students and faculty, and the general community population of Rhode Island.

Duties include:

• Check Brown ID Holders & Recreational Pass Holders for membership validity.
• Open and/or close the facilities.
• Assist with the communication and verification of Recreation/Fitness members.
• Meet and greet all members and visitors.
• Will require computer skills for communication and software usage.
• Answer telephone
• Greet campus visitors
• Contact emergency personnel when necessary.
• Distribute recreational equipment to recreation members.
• Assist customers with online membership registration.
• Distribute keys to facilities in coordination with respective coaches' and student groups' facility reservations
• Report any maintenance issues to staff at the Nelson Fitness Center, Coleman Aquatics Center, OMAC, Pizzitola, Meehan and Indoor Turf Facility.
• Maintain open communications with day-to-day activities in the facilities that match the facility schedule.
• Report any unauthorized use of the recreation facilities.
• Other duties as assigned by division leadership.

Education and Experience

• High School Diploma/GED.
• Some prior customer service experience, preferred.

Job Competencies

• Excellent verbal communication skills to elicit and disperse information in a clear and concise manner.
• Extremely dependable and flexible.
• Work independently with minimal supervision.
• Exceptional customer service skills, conflict resolution and facility management skills
• Computer skills: Including but not limited to rec management system, Internet searches, word, excel, e-mail communication.
• Ability to obtain and maintain CPR PRO/First Aid/AED certification (will be provided by the division)
• The successful candidate for this position will be required to complete a criminal background check satisfactory to Brown University prior to commencing employment.

Recruiting Start Date: 2026-03-24

Job Posting Title: Welcome Center Specialist

Department: Athletics and Recreation

Grade: Grade 5

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Part time

Scheduled Weekly Hours: 16

Position Work Location: Onsite

To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Pizzitola/Welcome-Center-Specialist_REQ207457

Submission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. This position is not eligible for visa sponsorship.