[POOL] Program Assistant 2

Job Summary

This posting is for a pooled position. Application submissions for “[ POOL ]” positions are accepted on an ongoing basis to ensure a continuous and ready pool of qualified candidates for immediate review when the need arises. If/when a position becomes available, the College will review applications from this pool, and interview candidates whose qualifications best match the specific opening.

Applicants must reapply to the pool annually to maintain their active status in the pool.

Coordinates and implements the work of the University Partnerships program, including maintaining and creating university articulations and Degree Partnership student recruitment, registration, marketing. Provides direct student support for program navigation and academic progression, referral monitoring, and intervention for students, communication, and events.

Essential Duties

Provides support for students entering the Degree Partnership Programs (DPP)

• Develops and monitors email campaigns for prospective students.
• Answers questions and navigates the process with prospective and newly admitted students.
• Conducts DPP information sessions and recruiting events on and off campus.
• Provides an overview of the program, admission requirements, application process, new student orientation, and course registration information.
• Responsible for entering students into Banner for the Degree Partnership Program, effectively admitting and matriculating students into Linn-Benton Community College (LBCC).
• Attends off-campus START sessions during the summer and term orientations at OSU. Provides academic advising to DPP students at Oregon State University (OSU) START sessions. Interprets placement test results including the alignment of LBCC courses with OSU courses, and assists students with scheduling needs.
• Attends off-campus orientation sessions at other partner institutions as appropriate.
• In cooperation with the Transcripts office, performs transcript evaluations for incoming students.
• Gives campus tours to prospective students and family members.

Provides support for current students enrolled in the Degree Partnership Program

• Advises DPP students on course selection at LBCC and at partner institutions as appropriate. Uses online articulation tables to determine course equivalencies.
• Enters and verifies pre-requisite overrides for DPP students.
• Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to addressing barriers to assist academic progression.
• Maintains knowledge of current policies at OSU, WOU, and Oregon Tech, and other partners to allow problem-solving with students around progression challenges and barriers.
• Provide a welcoming and friendly environment that focuses on positive interactions. Work directly with LBCC staff and faculty to ensure students’ academic needs are met. Must be friendly, empathetic and encouraging in order to assist a diverse spectrum of students to navigate college processes. Display flexibility and creativity in supporting student needs. Display openness and commitment to inclusiveness, equity, and universal design.
• Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.

Develops, monitors, and maintains articulation agreements and curricular guides at DPP and other partner universities

• Reviews, edits, and maintains the college-wide advising guides for OSU and other university partners. Monitors articulation college-wide with Oregon State University and other university partners. Audit course and curriculum changes to assure alignment consistency with university partners for transfer programs and contact appropriate advisor or faculty at the partner school to confirm changes. Alerts the dean when course articulations change.
• Coordinate meetings between partner universities and LBCC faculty to facilitate and maintain articulation agreements.

Supports other staff in using Banner and Aviso, trains as needed, and provides backup support as appropriate. Performs other related duties as assigned.