"Academic Community Lead (Academic Program Coordinator - 2 Vacancies)"

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

POSITION OVERVIEW

Reporting to the Director of Undergraduate Foundations in Student Academic Success Programs, the Academic Community Lead provides coordinated care to up to 700 first-and second-year students as part of the Undergraduate Foundations framework. At registration, students join one of five Academic Communities based on their broad initial interests: 1) Safe Communities and Law Enforcement; 2) Laws, Politics, and Global Issues; 3) Culture, Creativity, and Communication; 4) Mind, Behavior, and Society; 5) Science, Technology, and Health. For the first two years of a student’s journey, Academic Community Leads serve as holistic student success coordinators, anchoring a proactive care model that connects students to the right supports at the right time through robust interdepartmental collaboration and shared tracking systems.

In addition to the CUNY Title Overview, duties include:

Proactive Engagement and Community Coordination

• Serve as the primary point of contact for an assigned Academic Community.
• Coordinate with faculty, advisors, peer success coaches, and campus offices to align communications, events, and programming with student milestone goals.
• Curate experiential learning opportunities, career programming, and resource referrals aligned with the interests and needs of the assigned community.
• Design and lead community-building events and career exploration activities.

Service Alignment and Cross-Departmental Collaboration

• Partner with Advising, SASP, Learning Centers, CLL, and EMSA staff to ensure students receive timely, coordinated support.
• Align academic recovery, career readiness, and community engagement services across units.
• Consolidate and share student milestone and participation data with assigned case managers to enable timely outreach and interventions.
• Participate in biweekly case review meetings to adjust support plans and ensure cross-office coordination.

Monitoring and Intervention

• Use EAB Navigate to monitor student academic performance, attendance alerts, and milestone progress.
• Coordinate outreach and intervention strategies for students flagged in Progress Reports or at risk of falling behind.
• Send proactive, customized communications via SignalVine and Navigate.
• Coordinate student referrals to appropriate campus services for students in the Academic Community
• Coordinate and deliver academic recovery workshops and help students re-engage after setbacks.

Reporting and Continuous Improvement

• Maintain accurate records of student contacts, workshop attendance, and milestone completion.
• Provide regular reports on trends, engagement, and progress to inform strategic improvements.
• Contribute to program assessment and participate in planning and improvement cycles.

QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS

• Experience advising, coaching, or mentoring undergraduate students
• Familiarity with best practices for first- and second-year student success and retention
• Skilled at analyzing large amounts of data and making data-informed decisions to support students
• Experience using platforms such as EAB Navigate, SignalVine, and other student support tools
• Embraces trauma-informed, student-centered approaches
• Experience providing inclusive support to a diverse student body at a Minority- and Hispanic-Serving Institution
• Track record of thriving in fast-paced, highly collaborative environments with diverse team members
• Naturally curious and eager to learn; comfortable adapting to new tools, processes, and challenges

CUNY TITLE OVERVIEW

Provides basic operational and analytical support related to a College's specialized academic program.

• Supports the directors and managers with orientation preparation, student advisement regarding program requirements, and providing basic information about financial aid and registration
• Manages office records including faculty files; prepares reports and surveys; collects and maintains statistical data on program activities
• Serves as liaison to various College offices to provide service delivery and appropriate referrals to students
• Collects and reviews syllabi to ensure compliance with standards
• Serves as resource person for students and faculty regarding program policies and procedures
• May supervise office operations and/or monitor department budget
• Performs related duties as assigned.

Job Title Name: Academic Program Coordinator

CUNY TITLE: Assistant to HEO

FLSA: Non-exempt

COMPENSATION AND BENEFITS

$72,236 - $74,754

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on any website other than CUNYFirst, please follow the instructions below:

• Go to www.cuny.edu and click on "Employment"
• Click "Search job listings"
• Search by Job Opening ID number 31708
• Click on "More Options to search for CUNY jobs"
• Click on the "Apply Now" button and follow the instructions.

Once you have registered or logged in with your user name and password, upload your cover letter, resume and the names and contact information of three professional references as one document.

CLOSING DATE

The review of resumes will begin on February 16, 2026

The posting closes on February 17, 2026