Academic Services Specialist

The University of Maryland, Baltimore's (UMB) Department of Physical Therapy and Rehabilitation Science (PTRS) within the School of Medicine has an exciting opportunity for two positions as an Academic Services Specialist for the Doctor of Physical Therapy (DPT) academic program.

The Academic Services Specialist is responsible for the administrative coordination of the Doctor of Physical Therapy (DPT) academic program. This position is responsible for organizing and maintaining specified operational and administrative functions of the Department of Physical Therapy and Rehabilitation Science (PTRS), and to serve as a resource for students, faculty, and staff by coordinating academic activities, programs, events, and extracurricular seminars.

BENEFITS (Exempt Regular):

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 16 paid holidays, 3 personal leave days, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

PRIMARY DUTIES

• Coordinate the full academic operation for one of three DPT cohorts including, but not limited to, course registration, grade submission, exam preparation, performance-based assessments, and/or clinical placements, ensuring optimum efficiency and compliance with appropriate policies and procedures.
• Act as a resource and support for all students within the cohort, helping to navigate departmental and university-wide issues. Communicate and respond to student questions and concerns and work with students to resolve all issues to ensure ongoing satisfaction with the program and successful progress to completion.
• Respond to academic or professional concerns within the student population, offering a range of interventions, from strategies for improvement to professionalism contracts.
• Distribute and monitor Interim Block Notices for students that fail to meet performance standards on assessments.
• Act as a function lead for one or more program-level responsibilities such as: student attendance management, exam proctoring schedule, room management, workstudy task assignments, and clinical site management.
• Confer with and advise staff, students, faculty, and others to provide technical advice, problem solving assistance, and answers to questions. Refer issues to an appropriate resource when unable to respond.
• Lead the department's planning for assigned annual events.
• Enhance student experience by arranging extracurricular seminars, study sessions, or workshops.
• Prepare periodic reports and records on academic program activities, progress, status, or other special reports for management. Create surveys to collect data and analyze data for reports.
• Work within multiple department systems to effectively support the DPT program to include Blackboard, SEAtS, Office R&D, Core Elms, webCPI, BANNER, ExamSoft, Survey Monkey.
• Perform other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education: Bachelor's degree.

Experience: Two (2) years of experience. Prior experience in program support, project management, or data management, preferably in higher education.

High level of Proficiency in MS Office (Word, PowerPoint, Access, Excel, Forms, Teams), SurveyMonkey, and Eventleaf. Ability to be proficient using the following Blackboard, Constant Contact, Web CPI, and CORE ELMS.

Other: Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a fast-paced environment, learning and adapting to existing processes, procedures, and systems
• Must possess strong customer service, organizational skills, time management and attention to detail
• Ability to work independently and problem-solve with minimal supervision with skill in exercising initiative and resourcefulness.
• Ability to communicate clearly and effectively, in a professional manner, both orally and in writing with a variety of people internal and external to the organization.
• Excels as a team player.
• Willingness to manage multiple tasks at once and adhere to deadlines.

HIRING RANGE: $61,000 - $68,000 per year / Commensurate with education and experience