Academic Success Coordinator (Hybrid) - Student Affairs

Scheduled Hours

37.5

Position Summary

WashU's Division of Student Affairs seeks a student success professional for the position of Academic Success Coordinator. The Division of Student Affairs advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success.

The Academic Success Coordinator at the Taylor Family Center is responsible for providing comprehensive and holistic support services to all program participants. This position advances student academic success by providing strategic collaboration, programmatic support, and targeted outreach that connects students to timely resources and institutional support initiatives that are essential for academic persistence, achievement, and retention. This role serves as a liaison to campus academic resources, communicates and reports information to academic campus partners, collects and analyzes academic data, and coordinates workshops with academic resources. The Academic Success Coordinator reports to the Director of the Taylor Family Center.

Job Description

Primary Duties & Responsibilities:

Academic Support & Student Success Initiatives

• Collaborate with key academic success partners to develop collaborative communication and referral pathways that connect students with appropriate and timely academic support to aid in their holistic success.
• Deliver tailored academic resource information and referrals through targeted communications that empower students to identify their needs, access support, and make informed choices related to their academic success.
• Contribute to the planning and execution of the WashU EdGE program that emphasize academic skill-building, institutional navigation, and early engagement with campus support structures.
• Support students participation and completion of the BearPrints course by reinforcing students’ awareness of academic resources and encouraging intentional utilization of support services.
• Coordinate logistics and ongoing support for the TFCSS Study Halls under the leadership of the program co-chairs.
• Assist with tracking participation and engagement across academic support programs to inform continuous improvement efforts and support assessment of student success outcomes.

Workshop Coordination

• Design, deliver, and evaluate a coordinated workshop series in partnership with TFCSS staff and campus collaborators that builds academic success–related competencies, which includes academic success strategies, time management, study skills, and other relevant topics.
• Utilize participation data, feedback, and learning outcomes to refine workshop offerings, ensuring continuous improvement and responsiveness to student needs and emerging trends related to academic success.
• Support and advance academic success outcomes by emphasizing the role of self-advocacy and leadership capacity in strengthening students’ academic confidence, goal clarity, and engagement with their educational pathways.

Data Collection, Assessment, & Reporting

• Track student participation in workshops, study halls, and academic support initiatives to evaluate engagement levels and identify patterns that inform program enhancements.
• Collect and analyze academic data, including grades, course enrollment, and academic dashboards, to track students’ progress and identify areas of improvement.
• Identify themes and trends in academic issues faced by students and utilize the data to implement proactive outreach campaigns and targeted interventions.
• Prepare regular reports on academic outcomes and trends for the Director and key academic partners.
• Analyze participation trends alongside academic outcomes (e.g., persistence, GPA, or skill development) to assess program effectiveness and guide continuous improvement of student success interventions.

AI Integration & Support

• Assist in identifying and implementing AI-enabled solutions that align with institutional priorities and enhance academic support initiatives, workflows, or student engagement strategies.
• Promote responsible and ethical use of AI technologies in accordance with institutional policies, best practices, and emerging standards in higher education.
• Provides support for AI-related initiatives, including tool adoption, training, and ongoing evaluation to ensure that adoption is effective, accessible, and aligned with intended outcomes.

Other duties as assigned by the Director of the Taylor Family Center for Student Success.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (3 Years)

Preferred Qualifications:

• Demonstrated experience in student program planning and implementation.
• Demonstrated success in working with diverse populations.
• Experience working in an academic support or student success role within a higher education setting.
• Familiarity with student success software and technology is a plus.
• Understanding of academic issues and challenges faced by college students.

Education:

Bachelor's degree

Skills:

Adaptability, Confidentiality, Data Management, Deadline Management, Detail-Oriented, Interpersonal Communication, Learning New Technologies, Microsoft Office, Multicultural Environments, Oral Communications, Post Secondary Education, Prioritization, Problem Solving Tools, Professional Integrity, Resource Planning, Sensitive Information, Student Information Systems, Student Support Services, Written Communication

Grade

G08-H

Salary Range

$21.17 - $32.85 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.