"Academic Support Officer"

• Be the engine room behind academic excellence
• Full-time, fixed-term position (until March 2027) at our Hawthorn campus
• HEW 5 salary + 17% super and staff benefits

About the Role

Are you a highly organised professional who thrives in a fast-paced environment? Do you enjoy being the trusted right hand to senior leaders while keeping complex processes running smoothly? If so, we’d love to hear from you.

We’re seeking a dynamic Academic Support Services Officer to join our team and play a pivotal role in supporting our Department Chairs and academic staff. Working under the direction of the Manager, Academic and Research Services, you’ll provide high-level executive and operational support while ensuring compliance with University and School processes.

This is a role for someone who takes pride in precision, discretion and delivering outstanding service.

You will provide executive and secretariat support to Academic Department Chairs, helping coordinate priorities, manage communications and ensure governance requirements are met. You’ll also support academic staff with compliance processes and play a key role in streamlining and improving systems to enhance efficiency across the School.

A significant component of the role involves managing the administrative lifecycle of sessional staff engagement — ensuring accurate, timely and compliant processing.

About You

You are an experienced administrative professional who can confidently operate at a senior level. You bring:

• Extensive experience providing confidential, high-level administrative support to senior management
• Exceptional organisational and time management skills, with the ability to manage competing and conflicting deadlines
• Strong analytical skills and attention to detail, with the capability to review and improve systems for continuous efficiency
• Outstanding interpersonal and communication skills, with the ability to build effective relationships across diverse internal and external stakeholders
• Advanced proficiency in electronic diary management and Microsoft Office applications including Outlook, Word, Excel, PowerPoint and database systems
• Experience working with financial processes (highly regarded)

Qualifications

Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications Close: Wednesday 18 March 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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