Academic Support Officer

• Full-time
• Primary Location (Campus): Gold Coast
• Employment Type: Full Time
• Department ID: School of Allied Health, Sport and Social Work - SHS
• Appointment Type: Continuing

Company Description

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

Join Griffith Health and provide high-quality academic administration that underpins great student and staff experiences. As an Academic Support Officer, you’ll work within a designated program cluster to coordinate course administration, support course convenors and teaching staff, and ensure accurate, timely information across the student journey.

You’ll contribute to process improvements and service innovations that keep our operations responsive and compliant.

Within this role you will:

• Coordinate and manage administrative processes for course development, catalogue entries, course profiles and the timely provision of course information.
• Provide secretariat support and policy advice to committees, ensuring actions and decisions are communicated and implemented.
• Apply current University policies, practices and standards to deliver accurate advice and compliant outcomes.
• Support program and course review, including data collection and analysis of grade trends, course statistics and enhancement strategies.
• Contribute to student recruitment, orientation and engagement activities, and across a variety of methods including face to face, emails, calls, etc.

About you

What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future.

You will also have:

• Demonstrated high-level organisational and administrative skills, including the ability to establish and maintain effective systems, processes and procedures and to prioritise competing demands and deadlines.
• Proven ability to interpret and apply policies, procedures and databases accurately and consistently, with sound analytical skills.
• Demonstrate interpersonal and communication skills both verbal and written, including the ability to work collaboratively as well as autonomously.
• Completion of an Associate Diploma with at least two years’ experience; or an equivalent combination of relevant work experience and/or education/training.

What we can offer

This is a continuing, full-time position primarily based at Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range

The full-time equivalent base salary will be HEW Level 5 range $79,705 - $89,416 per annum + 17% superannuation. The total FTE package will be in the range $93,254 - $104,616 per annum.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Support with future learning opportunities through our educational staff assistance scheme

How to apply

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
• Current curriculum vitae/resume including full contact details

Applicants must have unrestricted working rights. Visa sponsorship is not available for this position.

For further information specifically about this role, please contact Michelle Harman via michelle.harman@griffith.edu.au.

Closing date: 11:59pm AEST Wednesday 18 February 2026 . All applications must be submitted online.