Program Support Officer

• Full-time
• Primary Location (Campus): Gold Coast
• Employment Type: Full Time
• Department ID: HTH Dean (Learning and Teaching) - HTL
• Appointment Type: Continuing

Company Description

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

The Program Support Officer is responsible for providing and coordinating program administration support within a designated Program cluster. The role will provide expert administrative support to the Deputy Head of School (Learning and Teaching), and to Program Directors for program development, review and renewal, making a key contribution to the effective delivery of programs in accordance with University policies and procedures. 

Key responsibilities include:

• Provide expert support for program development, review, and renewal
• Make a key contribution to the effective delivery of programs
• Contribute to student engagement and retention
• Deliver high quality student experiences by providing expert responses to more complex program enquiries
• Contribute to business improvement initiatives and work practice changes
• Be a member of a supportive, innovative and responsive academic administration team

About you

To be successful in this role, you will possess relevant tertiary qualifications and subsequent relevant experience.

In addition to the above, you will demonstrate:

• The ability to interpret and apply policies, procedures and systems consistently
• High level analytical and problem-solving skills
• Experience in the development and implementation of innovative strategies, solutions and business process improvement
• Strong organisational skills in the planning, development, implementation, operation and review of programs and courses
• Strong computer skills across a variety of platforms
• Excellent attention to detail
• Highly developed interpersonal and written communication skills
• The ability to exercise initiative, discretion and judgement on complex and sensitive issues

What we can offer

We currently have continuing and fixed-term positions available, both full-time and part-time, primarily based at Griffith University’s Gold Coast campus.

As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range

The full time equivalent base salary will be HEW Level 6 range $91,843 - $97,964 per annum + 17% superannuation. The total FTE package will be in the range $107,456 - $114,618 per annum.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Support with future learning opportunities through our educational staff assistance scheme

How to apply

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
• Current curriculum vitae/resume including full contact details
• Names and contact details of at least three referees (no contact will be made without your permission)

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.

For further information specifically about this role, please contact Janet Crowe at janet.crowe@griffith.edu.au.

For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at jinita.dhall@griffith.edu.au.

Closing date: Wednesday, 18 February at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.