"Account Assistant 4"

Overview

Under the direction and supervision of the Supervisor and Team Leader, employee will be responsible for insurance follow-up on carrier denials and no insurance response claims for Yale Medicine. Employee will also function as a liaison in the day to day follow-up of denied and no response claims to obtain maximum reimbursement for services rendered by Yale Medicine.

Required Skills and Abilities

1. Excellent interpersonal skills. Ability to deal with people in a tactful and courteous manner.
2. Excellent communication skills, both oral and written.
3. Ability to work independently, organize and prioritize work assigned in order to meet goals and deadlines.
4. Strong ability to process high volume workload accurately and professionally.
5. Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.

Preferred Skills and Abilities

Working knowledge of EPIC and EPIC WQs. PC data entry experience. Knowledge and working experience with ICD9 and CPT4 coding systems. Working knowledge of Microsoft Office especially EXCEL/WORD.

Principal Responsibilities

1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.
2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories.
3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts.
4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities.
5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

Job Posting Date

11/20/2025

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

221 Whitney Ave, New Haven, Connecticut