"Admin Support II - Reception & Customer Care, Registrar's Office"

Position Announcement

Who we are:

The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Empower Students, Eliminate Barriers, Embrace Innovation. Now is the right time to join the UVU Registrar's Office!

Who we are looking for:

We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Admin Support II - Reception & Customer Care to our Registrar's Office team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student experience!

What you'll be doing:

The Admin Support II staffs the Registrar's Office front desk 100% of the time. Provides high-quality customer service; greets and assists with check-in for all incoming visitors in the Registrar's Office suite, including students, parents, university staff, and faculty. Reports to the Department Admin with primary responsibilities including front desk staffing, inventory management, record keeping, basic research and information gathering, basic vendor communications/research, internal and external site updates, basic troubleshooting, detailed internal documentation editing and review, and other special projects. Additionally, the Admin Support II assists in administering student data system access, including evaluating and processing access requests (for systems like Banner), assisting in regular access audits, creating access groups and accounts, terminating access for previous employees as needed, and other related tasks. Additional responsibilities include cross-training in Department Admin duties and assisting with a variety of tasks and projects as assigned. Responsibilities are clerical in nature and require precise data entry.

This position is not eligible for remote work rotation. Working hours are Monday-Friday, 8am-5pm, with a 60-minute lunch break.

Summary of Responsibilities

• Provides high-quality customer service; Greets and assists with check-in for all incoming visitors in the Registrar's Office suite, including students, parents, university staff, and faculty.
• Inventory management, record keeping, basic research and information gathering, basic vendor communications/research, internal and external site updates, basic troubleshooting, detailed internal documentation editing and review, and other special projects.
• Assists in administering student data system access, including evaluating and processing access requests (for systems like Banner), assisting in regular access audits, creating access groups and accounts, terminating access for previous employees as needed, and other related tasks.
• Perform other job-related duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with an associate's degree and one year of experience or any combination of education and experience related to the summary of duties totaling three years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of department processes, procedures, and policies (training provided).
• Knowledge of FERPA regulations (training provided).

Skills

• Excellent customer service skills.
• Skills in office methods, techniques, practices, and procedures.
• Skills in record management.
• Skills in data entry (training provided).
• Skills in Ellucian's Banner student information system (training provided).
• Skills in Microsoft Office products: Excel, Word, Power Point, Outlook, Teams, SharePoint, One Drive (training provided).
• Skills in Qualtrics Experience Management Software (training provided).

Abilities

• Ability to be kind even in occasionally difficult customer interactions.
• Ability to professionally handle and defuse conflict.
• Ability to perform a variety of administrative support duties with minimum supervision.
• Ability to prioritize projects and follow-through to successful completion.
• Highly detail oriented.
• Team oriented with the ability to work independently.
• Ability to accept feedback and change behavior.
• Ability to adapt and adjust for the benefit of the team.
• Ability to communicate verbally and in writing.
• Ability to think creatively and explore improvements to processes and procedures.
• Ability to work and compromise effectively with a team.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5174092/admin-support-ii-reception-customer-care-registrars-office