"Administrative Assistant/Concierge"

Job Details

Are you energized by helping others and connecting people to the right information and resources? The Administrative Assistant/Concierge will be the welcoming first point of contact for Phi Beta Kappa’s members, chapters, and volunteers.

In this role, you’ll serve as the Society’s “concierge”—staffing our helpdesk and shared inboxes with warmth, accuracy, and care. You’ll help members navigate questions, find answers, and connect with the right staff partners—ensuring that every interaction reflects the excellence and spirit of Phi Beta Kappa.

Position Title: Administrative Assistant/Concierge
Department: Member & Chapter Relations
Reports To: Deputy Director for Member & Volunteer Engagement
Status: Full-time, Exempt
Location: Dupont Circle, Washington DC- in person required

Key Responsibilities

• Be the first point of connection for members, volunteers, and chapters, staffing organizational helpdesks and shared inboxes with a welcoming, solution-oriented approach.
• Craft clear, accurate, and timely responses to a wide range of inquiries—ensuring every interaction reflects professionalism and care.
• Collaborate across departments by identifying and escalating questions or issues to the right staff partners (e.g., donor relations, chapter operations, or IT).
• Contribute to data integrity by assisting with membership data entry and management.
• Serve as a trusted guide and connector, helping members and volunteers access the tools, information, and people they need to thrive.

Who You Are

• You’re passionate about Phi Beta Kappa’s mission and values.
• You communicate clearly and professionally in writing and conversation.
• You’re comfortable juggling multiple priorities with strong attention to detail.
• You bring empathy, patience, and diplomacy when handling questions or concerns.
• You work independently but love being part of a collaborative, service-oriented team.
• You are proactive and resourceful, anticipating needs independently while collaborating effectively across teams.
• You are passionate about advancing Phi Beta Kappa's nonpartisan mission championing the liberal arts and sciences, combined with a keen interest in news, books, culture, and politics.

Why It Matters

With this new position, Phi Beta Kappa will provide even stronger, faster, and more personalized support to our members and chapters—ensuring that every interaction reflects the Society’s enduring commitment to excellence, integrity, and belonging.

The anticipated salary is in the range of $50,000-60,000 depending upon experience.

The Phi Beta Kappa Society offers excellent benefits, including medical, dental, vision, and retirement. The national office of Phi Beta Kappa is in the heart of Dupont Circle in Washington, D.C.

About The Phi Beta Kappa Society

The Phi Beta Kappa Society, the nation's most prestigious academic honor society, champions education in the liberal arts and sciences, fosters freedom of thought, and recognizes academic excellence.

The invitation to join Phi Beta Kappa is widely recognized as a mark of distinguished accomplishment. Every year, working with dedicated volunteer leaders at chapters at over 290 U.S. colleges and universities, we welcome over 20,000 new students to membership. With well over 700,000 members worldwide, we engage this member network through innovative national and virtual programming as well as local activity with more than 40 alumni associations.

Through the work of a dedicated team in the national office in Washington, D.C., we create diverse opportunities for volunteer-led programs, networking, and lifelong learning, as well as champion the arts and sciences in higher education and in communities across the country.

For more information about The Phi Beta Kappa Society, visit www.pbk.org.

The Phi Beta Kappa Society is an equal opportunity employer.

To apply

please send resume and cover letter to HRHiring@pbk.org.

All materials should be in a single pdf file titled “AA Concierge, applicant’s last name” (e.g. AA Concierge, Jones).

Applications will be considered on a rolling basis until a successful applicant is found.