"Administrative Assistant II"

Duties & Responsibilities:

• Provides comprehensive administrative support to the Associate Director, including managing calendars, scheduling meetings, preparing agendas, and coordinating travel arrangements. Drafts, proofreads, and distributes correspondence, reports, and presentations related to Residence Life and Housing operations and initiatives. Maintains organized filing systems (digital and physical) for departmental records, contracts, and confidential student or staff information. Manages daily office operations to ensure a professional, efficient, and welcoming environment.
• Serves as a first point of contact for the Office of Residence Life and Housing, responding promptly and professionally to high volumes of emails, phone calls, and in-person inquiries. Provides accurate information to students, parents, staff, and external partners regarding housing procedures, deadlines, and departmental services. Coordinates communication on behalf of the Associate Director, ensuring timely follow-up and dissemination of information across staff and campus partners.
• Assists in planning and logistics for departmental programs, training sessions, and events such as staff development, student leadership initiatives, and housing operations activities. Supports the coordination of marketing and communication materials for departmental initiatives. Tracks participation, gathers feedback, and assists in the assessment of program effectiveness.
• Works collaboratively with Residence Life and Housing staff, student employees, and campus partners to ensure effective communication and coordination of services. Supports the hiring, onboarding, and scheduling of student and temporary staff. Contributes to the development and continuous improvement of administrative systems, policies, and workflows to enhance departmental efficiency.
• Responds to, documents, and tracks student-related incidents in coordination with the Associate Director, ensuring timely and accurate case management through the University’s Student Conduct software system. Assist in reviewing, organizing, and maintaining case files, generating reports, and monitoring follow-up actions to support effective response, communication, and resolution of student conduct or residential life concerns.
• Generate reports and summaries to support data-driven decision-making and strategic planning. Supports special projects and initiatives led by the Associate Director or designee.
• Must be able to perform all duties as assigned