"Administrative Specialist - Weekend Box Office Clerk"

Summary

Position is an Administrative Professional II position for Weekend Box Office Clerk. The Kelsey Theatre Weekend Box Office reports to the Kelsey Theatre Manager, and the weekday Box Office Manager. He/she is responsible for the overall efficient operation of the box office on the days of public performances. He/she processes phone and mail orders, answers phones, returns phone calls, processes online ticket orders and sells tickets at the window during box office hours handling any issues efficiently and with good customer service.

Essential Duties and Responsibilities

• Sell tickets during box office hours, process box office reports, prepare timely deposits and coordinate ticket sales with other staff.
• Answer phone calls, give directions if necessary.
• Ability to learn and quickly operate computerized ticketing program. Ability to work independently under pressure.
• Good customer service skills.
• Good money handling and change making skills.
• DEPENDABILITY and punctuality a must. Job entails a lot of standing at the box office window.
• General Schedule/Hours: Fridays from 6:30pm-8:30pm; Saturdays 12:30pm-8:30pm; Sundays 12:30pm-2:30pm and other hours as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Reliability is necessary, as there is only one box office clerk on duty at a time and we cannot have a show without a box office clerk.
• Box Office clerk must be good at handling money and good at customer service, handling problems with tact and efficiency.
• The ability to learn and master box office ticketing program, sell tickets and make change for larger bills when necessary.

High School Diploma required. Extensive database management and Microsoft 365 skills required. Associates degree preferred. Accuracy and attention to detail a must based on standards by the Division and Regulatory agencies.

About Mercer County Community College: "As a community college faculty, we believe that...our students deserve a high-quality education that challenges them to acquire new knowledge and skills, test their accustomed ideas, and achieve competitive excellence. All of our students, regardless of where they find themselves when they come to us, deserve a caring, creative, and engaged pedagogy that helps them achieve their goals, and which cultivates lifelong learning and a passion to understand themselves and the world. We believe that we must create a college community that engages students in civic life and prepares them to fully participate in our democracy. We are responsible and accountable for giving our students work our respect and critical evaluation, for holding students to the highest ethical standards, and for providing effective feedback that encourages our students to grow. MCCC is an equal opportunity employer. Under the “New Jersey First Act”, effective September 1, 2011 newly hired Mercer employees may be required to live in New Jersey or to move to the state within one year of taking a position. Failure to comply with this residency requirement shall render the person unqualified to continue employment in their position. NONDISCRIMINATION NOTICE: In compliance with Title IX requirements, Mercer County Community College does not discriminate on the basis of sex in its education programs and activities. TITLE IX COORDINATOR: The college’s Title IX Coordinator oversees compliance with all aspects of the sex/gender harassment, discrimination and misconduct policy. Questions and complaints regarding Title IX may be directed to the Title IX Coordinator or the Office for Civil Rights at the following locations and or contact information. Elizabeth Mizerek, MSN, RN, FN-CSA, CNE, CEN, CPEN, FAEN Interim Title IX Coordinator, Mercer County Community College, 1200 Old Trenton Rd. - MS 125, West Windsor, NJ 08550, Phone: (609) 570-3526, Email: mizereke@mccc.edu. Individuals experiencing harassment or discrimination also always have the right to file a formal grievance with the government authorities: Office for Civil Rights, U.S. Department of Education, 32 Old Slip, 26th Floor, New York, NY 10005-2500, Telephone: (646) 428-3800, Facsimile: (646) 428-3843, Email: OCR.NewYork@ed.gov, Web: http://www2.ed.gov/about/offices/list/ocr/index.html.