Administrative Support I, Accessibility Resources

Position Summary

The Administrative Support I serves as the primary administrative and reception point of contact for Accessibility Resources. This position provides essential operational, clerical, and student-facing support to ensure timely, confidential, and compliant delivery of disability-related services within the College of Law.

Essential Duties and Responsibilities

• Serve as the front-line receptionist for Accessibility Resources, providing courteous, professional, and inclusive customer service
• Monitor the ADA email inbox and calendar; respond to general inquiries and route complex matters to Accessibility Team members as appropriate
• Assist students with MPRE and bar exam accommodation history forms and documentation as needed.
• Schedule appointments, manage calendars, and coordinate office coverage
• Maintain secure and confidential student records and files
• Provide testing support, including proctor scheduling and assistance, and preparation of testing materials and equipment
• Manage testing rooms, including securing exam materials, signage, equipment readiness, and general upkeep
• Perform accurate data entry related to student accommodations and records within software systems and databases, in collaboration with institutional partners
• Process and track purchase requests & invoices, including contracted services such as captioning, transcription, and ASL interpreting
• Manage office supply inventory, auxiliary aid inventory and ensure execution of required user license agreements
• Maintain accessibility compliance logs and submit facilities work orders as needed
• Prepare and distribute correspondence as directed, including mail processing and internal communications
• Notify faculty of accommodations granted in their courses
• Record and maintain notes from interoffice meetings
• Perform general administrative tasks including filing, copying, answering phones, and posting announcements
• Update standard operating procedures manual
• Foster a collaborative, respectful, and service-oriented work environment
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

• Demonstrated administrative or clerical experience; experience in an educational setting preferred
• Strong organizational skills with the ability to prioritize, multitask, and exercise sound judgment
• Ability to adapt to changing priorities, deadlines, and operational needs
• Excellent attention to detail and follow-through
• Ability to handle sensitive and confidential information with discretion
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, student-centered environment as a positive team member
• Commitment to advancing diversity, equity, inclusion, and accessibility
• Willingness to work occasional evenings or weekends
• Ability to support and uphold the University's Mission and Values in their role

Computer Skills

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, & Teams), Argos, Banner, Examplify, Canvas, & Symplicity's Accommodate

Required Qualifications

• High School diploma required. A.A./A.S. degree strongly preferred
• One to three years of clerical experience is required; executive experience preferred
• Demonstrated interest in working within a university environment committed to inclusive excellence, collaboration, and community engagement

Work Environment

Work duties performed primarily in temperature-controlled office, with frequent customer and student body interaction. Lifting occasionally up to 20 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.