"Admission Operations Advisor Casual - Oakton College"

Basic Function and Responsibility

Reporting to the Manager of Admission Operations, provides timely, accurate information and assistance to students, staff, and the Oakton community. Delivers comprehensive general information regarding all aspects of college procedures, programs, and services that pertain to the enrollment process. Responsible for processing student records in support of Limited Enrollment programs. Provides excellent customer service in a collaborative, high impact manner that directly influences enrollment goals.

Characteristic Duties and Responsibilities

1. Provide backup to the Senior Admission Operations Specialist on limited enrollment health career admission.
2. Determine admission eligibility. Assess applications, records, and related materials, such as high school and college transcripts and college entrance exam reports for English and Math course placement, science pre-requisites and residency. Contact students via phone, e-mail or written correspondence to complete or update pending admission applications or to resolve circumstances that prevent or delay registration. Research student history to resolve duplicate student records.
3. Following admission and registration procedures, support students through enrollment processes and exercise good judgment in the application of federal, state, and College policies and practices related to enrollment services functions.
4. Adhering to college policy, resolve student enrollment issues including, but not limited to, registration holds, duplicate records, suspended applications, application discrepancies, and missing/incomplete documentation.
5. Verify and process the admission and registration of concurrent high school students, dual credit students, and any special cohort programs. Determine eligibility for admission and registration using individual and batch processes. Prepare written communication to applicants identifying any deficiencies, potential remediation, or other appropriate options. Maintain accurate admission databases and records.
6. As directed, provide student service in the Enrollment Center. Provide general information about enrollment services and student support services. Adhere to guidelines of the Family Educational Rights and Privacy Act. If necessary, route inquiries to appropriate person. Display initiative and be proactive in helping students through the enrollment process.
7. Perform other job-related duties as assigned.

Supervision Received

Functional supervision is received from the Manager of Admission Operations. Administrative supervision is received from the Director of Enrollment Services.

Supervision Exercised

None

Schedule

Monday - Thursday 9am - 2pm 20 hours per week

Hourly

$23.98

Job Requirements

1. Associate's degree or required or an equivalent combination of education and experience from which comparable skills and abilities can be obtained is required. Bachelor's in a related field preferred.
2. Two years of educational office or related work experience is required.
3. Intermediate computer skills including intermediate word processing and intermediate spreadsheet application required. Experience with higher education systems such as Banner or other higher education databases preferred.
4. Effective communication skills, oral and written, are required.
5. Requires the ability to mentally attend and visually concentrate on a significant amount of detailed work. Must have strong organizational and detail-oriented skills.
6. Strong interpersonal skills and the ability to deliver services in an environment where an emphasis on customer service is required.
7. Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.

Physical Demands

Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information

Oakton College is an equal opportunity employer and has a strong commitment to diversity. In that spirit, we seek a broad spectrum of candidates, including minorities, veterans, women and people with disabilities. EOE/AA/M/F/D/V

Oakton is committed to maintaining an environment free from harassment and discrimination for all and does not discriminate on the basis of race, color, national origin, religion, age, sex (gender), sexual orientation, physical or mental disability, and reprisal or any other protected status. Further, Oakton does not discriminate on the basis of sex in any educational, employment, or extracurricular activity.

Out-of-State Employment Defined: Oakton College's primary location of operation is in the state of Illinois. An "out-of-state employee" is defined as an employee of Oakton College whose primary work location is outside of the state of Illinois. State taxes, employment tax, and worker's compensation provisions vary from state to state and require payroll compliance with these various rules.

Allowable States for Out-of-State Employment: All employees must maintain their primary residence in Illinois, Indiana, or a reciprocal state with Illinois. Reciprocal states include Iowa, Kentucky, Michigan, and Wisconsin. Illinois has tax agreements with these reciprocal states. Employees may have their primary residence in Indiana since Indiana is adjacent to Illinois.

To apply, please visit: Apply Online