"Enrollment Manager - HEA"

Position Details

The Enrollment Manager will report to the Assistant Vice President of Enrollment Management at The City College of New York. The Enrollment Manager will serve as the primary contact for the One Stop Services Center. The selected candidate will perform high-level administrative support functions for enrollment services offices involving judgment and discretion. This position will directly oversee the One-Stop Student Services Center, including hiring and training staff.

In addition to the CUNY Title Overview, tasks include but are not limited to the following:

• Serve as the primary contact for enrollment services and provide strategic leadership oversight of the One-Stop Student Services Center
• Supervise all One-Stop Center staff and student assistants, create a student assistant recruitment plan that adheres to student employment procedures, onboarding, training, and development, and assign daily tasks to student assistants that are appropriate for student job classification
• Manage multiple on-boarding and retention initiatives simultaneously; retrieve data and prepare reports; develop and reconcile department budget; maintain and update the department website(s)
• Collaborate with the Department of Information Technology to create new applications to enhance student self-services via in-person, phone, and virtually
• Utilize existing and emerging technology, including queuing systems, EAB Navigate, and Chatbot, to bring high efficiency and organization to the One-Stop Student Services Center
• Foster and maintain excellent working relationships with all levels of the campus community, including other campus officials, departmental divisions and colleges, directors, and deans
• Design and establish a One-Stop Student Services Call Center
• Manage highly sensitive issues and respond to a variety of diverse situations referred to the department by College Officials and constituents
• Research technology and its applications to the One Stop model
• Develop and manage new office initiatives to streamline student transactions

Qualifications

Bachelor's Degree and six years' related experience required.

Preferred Qualifications: The ideal candidate is a strategist with strong technological, management, operational, and planning experience and a proven track record of accomplishments. The candidate will possess the ability to work effectively in a coordinating role across multiple constituencies; a strong, open, and collaborative leadership style; a customer-service orientation with a focus on excellence; outstanding communication skills; strong computer skills are essential; proficiency in Microsoft Office Suite, PeopleSoft, and EAB Navigate experience is highly desirable. An earned Master's degree from an accredited institution and a strong record of demonstrated supervision or management experience in Enrollment Management or related divisions (i.e., admissions, financial aid, advising, or student success) are preferred.

Additional Qualifications: Comprehensive and detailed knowledge of higher education infrastructure, policies, and procedures; Ability to interpret and apply policies and procedures independently and to use judgment and discretion; Skill in planning and performing research and participating in the development, implementation, and evaluation of the Division's programs, policies, and procedures; Ability to multitask and manage multiple initiatives simultaneously and ability to establish and maintain cooperative working relationships and work effectively both independently and/or as part of a team

CUNY Title Overview

Manages a College Enrollment function or unit. Oversees daily office activities and staff development to ensure efficient and effective enrollment operations; Assists senior management in developing plans, implementing initiatives and assessing performance; Recommends and implements improvements to schedules, policies and procedures to advance unit effectiveness; Serves as resource expert on enrollment practices to resolve complex student issues, and assists students with special circumstances in receiving support; Plans and executes workshops, orientation sessions, and events to acquaint students with enrollment processes; Reviews and approves content for print and on-line enrollment materials; Prepares analytical and statistical reports for management; May manage professional and/or clerical staff as well as department budget; Performs related duties as assigned.

Job Title Name: Enrollment Manager

CUNY Title: Higher Education Associate

FLSA: Exempt

Compensation and Benefits

Salary Range $100,329 - $110,641. Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.