"Advisor, Student Success"

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Advisor, Student Success
Division: Academic Affairs
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Assistant Dean, College of Education and Human Services
Positions Supervised: N/A

Job Summary

The advisor, student success supports undergraduate, transfer, and graduate students through proactive academic planning, mentorship, and ongoing communication. This role guides students from enrollment through program completion while collaborating closely with faculty, staff, and campus partners to ensure a high-quality advising experience. The advisor also contributes to college events, student engagement initiatives, and front-facing office operations.

Essential Job Functions and Performance Indicators

Job Responsibilities and Execution

• Advises undergraduate, transfer, and graduate students
• Acts as a coach and mentor for students throughout their program
• Provides student support through academic planning, communication, and outreach, including offering resources and tools for success
• Provides timely and regular feedback to students, answers program-related questions, maintains consistent communication, and works with each student on their program plan of study and career goals
• Coaches and supports students from enrollment through completion, advising them on educational plans and assisting with the registration process
• Consults with students each term to plan future enrollment and review or revise long-range academic program schedules
• Assists students in completing academic and Satisfactory Academic Progress (SAP) appeals, as needed
• Meets on campus with prospective students as requested by Admissions or Athletics

Service Excellence

• Shares front-facing office duties, including meeting with students, answering questions, and responding to inquiries
• Serves as the advisor for the COEHS Student Advisory Council
• Assists in organizing and participating in college special events such as orientation, training sessions, and information sessions
• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values

Communication, Teamwork and Collaboration

• Responds to the needs of students and colleagues in a timely and courteous manner
• Engages collaboratively with colleagues and students
• Serves as a liaison between Lindenwood University (LU) Professional Advising and the COEHS faculty and staff

Job may require other duties as assigned.

Required Qualifications

• Bachelor’s degree
• Minimum of two years’ relevant job experience in advising is preferred

Knowledge, Skills and Abilities

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Strong written and verbal communication skills
• Ability to analyze data and processes
• Excellent interpersonal skills
• Experience in offering training in an educational setting
• Ability to organize and prioritize work
• Ability to multitask
• Ability to use good judgment and think critically

Work Environment

• General office setting
• Non-Standard Flex
• Experience working in academic advising, student services, enrollment management, or a related student support role

Physical Abilities

• Ability to work effectively at a computer for extended time daily
• Ability to sit/stand for extended periods of time
• Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc.
• Ability to use repetitive wrist, hand, and finger movements to type regularly
• Regular attendance is a necessary and essential function
• Ability to lift, carry, or move materials and equipment of specified weight (up to 25 lbs)

Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer...