Office of the Vice President (Advancement and Community Engagement)

https://alumni.uq.edu.au/

• Full-time (100%), permanent position in a collaborative, professional team
• Base salary will be in the range $83,776.43 - $93,121.40 + 17% Superannuation (HEW Level 5)
• Based at our vibrant and picturesque St Lucia Campus

About This Opportunity

In the role of Annual Giving Officer, you will play an integral role delivering Advancement’s annual telephone engagement campaign and supporting Annual Giving fundraising and stewardship projects. Working in a team-based environment, you will be responsible for the recruitment, training and management of approximately 40-50 casual employees.

You will manage the call centre software, ensuring data integrity is of a high standard. This will involve monitoring results and performance of the telephone campaign activity. In addition, you will be responsible to create program specific scripts, training materials, email communications for the overall program. The required hours for this role are Monday to Friday 11am to 7pm.

Key responsibilities will include:

• Recruit, train, and manage a team of casual employees for the Telephone Engagement Campaign
• Implement, and lead mass communication projects for engagement, fundraising, and stewardship projects
• Develop, implement, and maintain employee processes and procedures for operational efficiency
• Manage clerical and administrative duties including general office inventory, workstations and proactive and proactive health, safety and wellness considerations
• Manage shift and employee KPIs, including timesheets
• Liaise with account managers and technical support teams for telephone communications software
• Ensure web interfaces, navigation, and page flows in the telecommunications software is at optimal functionality and maximum efficiency
• Liaise with donors and respond to Annual Giving enquiries via email and telephone as necessary
• Coordinate Annual Givings stewardship projects including resourcing, design, distribution and content approval.
• Support other strategic annual giving initiatives as required

Marketing

• Develop and maintain marketing and communication deliverables for programs including but not limited to UQ websites, emails, written and visual creative content (emails, images, videos)
• Develop and maintain all training and operational materials relevant to each program with considerations of project goals
• Design email communications for the program and coordinate the various email sends
• Work closely with Advancement staff to ensure that messaging for the telephone campaign aligns UQ Advancement brand guidelines and priorities
• Work with colleagues across the University to gather information pertaining to fundraising and stewardship opportunities and coordinate subsequent approvals of project specific material.

Reporting

• Monitor targets to meet the KPI requirements for each project
• Provide ongoing progress reports, to ensure the goals of the program are delivered
• Identify, evaluate and recommend industry best practice including new initiatives to maximise donor retention and acquisition rates, increase annual donations
• Provide a report of results at the conclusions of individual projects including recommendations for future efforts and further engagement
• Work with Advancement colleagues to ensure the seamless import and export of data for the program

Other

• Support the Annual Giving team on additional fundraising projects as needed, including but not limited to, appeals, stewardship, peer to peer, staff and student programs.
• Other duties as directed by your manager

About You

• Completion of a relevant degree; or an equivalent combination of extensive and relevant industry experience and/or education/training.
• Experience guiding or coordinating casual staff, volunteers, or teams, including training, scheduling, and day to day support.
• Experience working across multiple digital systems and tools in an operational environment, with the ability to quickly learn new platforms.
• High-level communication and interpersonal skills, including the ability to build relationships, handle sensitive information with sound judgement.
• Demonstrated problem solving skills with the ability to deliver creative solutions.
• Well-developed organisational and planning skills, including the ability to use initiative, prioritise tasks, and meet strict deadlines.
• Demonstrated high level analytical and problem-solving skills, including the ability to interpret data and identify trends.

Desirable

• Extensive experience in a call centre environment.
• A working knowledge of Raiser’s Edge customer relationship management (CRM) database, or similar database.

Other Considerations

• This role requires flexibility with hours with core duties to be worked between 11am - 7pm.
• Alternative hours (1pm-9pm) may be requested on an as needed basis to support peak period or cover team leave
• Taking of leave will be restricted during peak periods

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Applications close 15 March 2026 at 11.00pm AEST (R-61394).