"Application Coordinator Senior / Intermediate"

A cover letter is highly recommended for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management. This position will be part of a team that configures application security and access for clinical users in our electronic health record application.

Scope and Requirements Definition

• Interact with customers to determine priorities and needs.
• Analyze and document user and business requirements.
• Identify commonality and re-use, using a long-term view of technical and application evolution in our environment.

Analysis, Specification, and Configuration

• Develop solutions to user and business requirements using an in-depth understanding of key business processes and knowledge of system functionality.
• Configure application to meet those solution requirements.
• Test to ensure complete and accurate results.
• Create and maintain proper documentation.

Project Management

• Assist with project planning and coordination.
• Analyze and recommend courses of action to management.
• Identify, track, and resolve issues and risks. Develop contingency plans and mitigation strategies.
• Interact and coordinate with other groups within the organization.

Information Management and Support

• Plan and execute system upgrades to introduce new features with minimal impact to users.
• Research and provide information on the system upon request.
• Perform systems duties required to meet HITS and UMHS requirements (e.g. HIPAA, Compliance, information security, etc.).
• Investigate customer issues and questions and provide technical support to users.
• Assist in preparation and review of training materials.

Leadership

• Provide guidance and training to other team members.

Senior Level

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of IT related experience.

Intermediate Level

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 Years of IT related experience.

Requirements for Senior/Intermediate Level

• Experience implementing, testing, and supporting IT solutions for non-IT users.
• Experience creating support documentation for use by other team members.
• Experience investigating and solving user and system problems with IT applications.
• Experience with Microsoft Office applications like Word and Excel.
• Methodical approach to planning and executing your work.
• Ability to work well with members of your team and other teams, including users.
• Ability and willingness to learn new technologies and skills.
• Experience with role-base security and access.
• Experience with troubleshooting and resolving users' application issues.
• Experience with creating and maintaining project plans, including tasks, milestones, dependencies, effort, and dates.
• Experience with a complex technical environment in a large healthcare organization.
• Experience with Microsoft Office applications like Work, Excel, PowerPoint, and Visio.
• Experience with creating and updating reports using tools like SQL or Tableau.
• Experience with an issue tracking and change management system like Service Now.
• Experience using Epic applications, especially security configuration.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits