"Application Support Specialist"

Job Summary

Assists with the management, and reporting responsibilities for enterprise applications. Primary applications include but are not limited to Ellucian Colleague, Etrieve by Softdocs, TimeClock Plus, Technolutions Slate, iData Integration Tools, and Sonia.

Essential Functions

• Work with various campus offices to verify the accuracy and integrity of data.
• Develop strategies to correct data issues and implement solutions in collaboration with other areas as needed.
• Develop and maintain integrations between applications.
• Develop and maintain forms, reports, dashboards and data warehouses for campus constituents.
• Performs account creation and maintenance for enterprise applications.
• Provide training and technical support to application end users.
• Function as a backup database administrator, capable of performing daily system administration tasks when the Assistant Director of Enterprise Applications is unavailable.
• Demonstrate a strong commitment to continuous improvement.
• Support the University’s mission, vision and values.

Other Duties and Responsibilities

Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Computer Science, MIS, Business Administration or equivalent.
• One year of experience with various enterprise applications or database administration.
• Excellent communication (written and verbal) and organizational skills with proven attention to detail.
• Methodical problem-solving skills.
• Strong interpersonal skills with a commitment to a team approach.

Preferred Qualifications

• Knowledge of Microsoft and Linux operating systems.
• Previous experience working in higher education.
• Ellucian Colleague, Technolutions Slate, iData Integration Tools, eTrieve by Softdocs, or Entrinsik Informer experience preferred.
• Experience with MS- SQL or Unidata databases.

Working Conditions/Physical Requirements

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move object.