"Assistant Controller"

Founded in 1956, National University of Natural Medicine (NUNM) is the oldest accredited naturopathic medical school established in North America. NUNM continues its vision of innovation and leadership by offering superior education and training in natural medicine. Our programs blend traditional healing knowledge with modern science in challenging curricula. NUNM offers degree programs in naturopathic medicine, Chinese medicine, integrative medicine research, nutrition, global health, integrative mental health and integrative health sciences. Located in Oregon near the heart of the beautiful Pacific Northwest city of Portland, the City of Roses, NUNM students, faculty, and staff enjoy the many benefits of living in a green and culturally thriving city.

POSITION DESCRIPTION

The Assistant Controller serves as the Business Office Manager and is responsible for the day-to-day financial operations related to student accounts, clinic billing, accounts receivable, and revenue processing. This role is operationally focused, ensuring accuracy, timeliness, strong internal controls, and efficient workflows across the Business Office and health center billing functions.

In addition to maintaining daily operations, the Assistant Controller plays a key role in modernizing and strengthening institutional financial processes. This position is responsible for evaluating existing workflows, identifying inefficiencies, and implementing process improvements, automation, and system enhancements to increase accuracy, transparency, and operational effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Office Operations

• Responsible for the daily operations of student accounts, clinic billing, third-party receivables, and cash application.
• Ensure timely and accurate billing, collections, and payment posting.
• Maintain strong internal controls over revenue, receivables, and cash handling.
• Support the CFO with monthly bank reconciliations and revenue-related account reconciliations.
• Monitor accounts receivable aging and implement operational strategies to reduce outstanding balances.

Clinic Billing & Revenue Operations

• Ensure accurate charge capture, coding support processes, claims submission, and payment posting.
• Monitor denial trends and implement corrective workflow improvements.
• Analyze payer contracts and reimbursement performance. Support contract negotiation and payer strategies.
• Ensure compliance with payer requirements and documentation standards.

Student Accounts & Institutional AR

• Process student billing accounts and collections workflows.
• Partner with Financial Aid and the Registrar to ensure accurate tuition assessment, adjustments, and refunds.
• Implement consistent procedures for managing past-due accounts.
• Improve operational processes to enhance cash flow and reduce aged receivables.

Process Improvement & Reporting

• Optimize systems to ensure the SIS (Core Campus), Epic/OCHIN and MIP/Abila are being utilized to their full capacity.
• Establish and monitor operational KPIs such as AR aging, denial rates, and collection performance.
• Produce regular operational reports for the CFO and leadership.
• Expand electronic payments, auto-posting, and workflow tools.
• Reduce manual tracking/processing
• Ensure consistent documentation and cross-training within Business Office operations.

Leadership & Collaboration

• Directly supervise the Clinic Billing and Business departments.
• Serve as a liaison between the Business Office, Clinic Operations, Financial Aid, Registrar, and other administrative departments.
• Train staff on revenue best practices.
• Promote a service-oriented, accountable, and process-driven culture.

Core Campus Implementation & Systems Integration

• Lead Business Office implementation and operational rollout of Core Campus student information system.
• Review, update, and document billing and AR processes to align with Core Campus functionality.
• Partner with IT and institutional stakeholders to ensure effective system integration between Core Campus, Epic/OCHIN, and MIP/Abila.
• Identify opportunities to automate workflows, improve electronic payment processing, and reduce manual tracking.

EDUCATION/EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Healthcare Administration, or related field.
• 4+ years experience in revenue cycle, healthcare billing, or higher-ed AR.
• Epic/OCHIN, MIP/Abila, or similar experience preferred.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong analytical and process-improvement orientation.