Assistant Dean of UGE and Director of University Advising Center
Location: Charlotte, North Carolina
Internal Number: 66041
Position Number: 005005
Department: University College (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
Reporting to the Associate Dean for Advising & Experiential Learning, the Assistant Dean/Director provides strategic vision and operational leadership for the University College's academic advising functions. This role oversees student-centered advising practices, manages academic policy decisions (including appeals and petitions), and fosters a collaborative culture of retention and engagement. The Assistant Dean/Director serves as a primary liaison to university partners to ensure advising services are integrated with institutional goals and student success initiatives.
1. Strategic Leadership & Personnel Management | 30%
- Visionary Leadership: Align advising practices with the university's mission and strategic priorities; develop and execute a comprehensive strategic plan for the department.
- Staff Supervision: Direct recruitment, training, and performance evaluation for a team of 13 advising and administrative staff which includes five direct reports. Foster a culture of professional excellence and continuous improvement.
- Budget & Resource Management: Strategically allocate departmental resources and manage the advising office budget in coordination with University College leadership.
- Policy Oversight: Establish criteria and provide final oversight for suspension appeals, readmission applications, and academic petitions.
2. Student Success Operations & Policy | 25%
- Advising Excellence: Oversee the delivery of developmental, student-centered advising that leverages innovative strategies and technology (e.g., virtual tools, student information systems) to enhance accessibility.
- Retention Initiatives: Design and implement interventions for at-risk students, including those facing academic crises or barriers to graduation.
- Policy Advocacy: Interpret, uphold, and initiate changes to university academic policies to improve institutional efficiency and student progress.
- Direct Support: Maintain a limited student caseload and support students/families in resolving complex academic issues.
- Exploring Majors/Careers Services Integration: Collaborate strategically with the Senior Program Director of career education in the University Career Center to co-develop and operationalize integrated academic advising and career coaching models that guide exploring students and students in major transition.
3. Campus Collaboration & Outreach | 20%
- Liaison & Partnership: Foster strong partnerships with Enrollment Management, The Peer Hub, Admissions, Career Center, and other academic units to ensure a seamless student transition and integrated support.
- University Committees: Represent the department on university-wide committees related to student success, orientation, and academic standards.
- Integrated Programming: Coordinate presence at admissions events, orientation, and welcome week; collaborate on co-curricular initiatives like study abroad and experiential learning.
4. Data Analysis & Program Assessment | 15%
- Evidence-based Strategy: Transform complex institutional data (e.g., retention trends, course demand, and sequencing) into actionable insights for UGE leadership.
- Quality Assurance & Benchmarking: Lead rigorous program reviews and benchmarking against peer institutions to measure the impact of advising interventions.
- Progression Analysis: Identify and recommend solutions for barriers such as
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