"Assistant Director"

Posted: 25-Jan-26

Location: Charlotte, North Carolina

Categories:

Other Staff/Administrative

Staff/Administrative

Internal Number: 66052

Position Number: 000721

Department: Enrollment Management (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Serve as the process and procedural expert for operations within the University Scholarship Office.
• Develop initiatives or processes to meet program/project needs and objectives when gaps are identified. Identify, assess, and resolve unprecedented situations relative to scholarship administration.
• Manage the annual Scholarship Administration Process, which consists of a review of all institutional scholarship terms and conditions, as well as consultation with scholarship administrators. Propose changes when needed to resolve challenges and compliance issues.
• Generate reports to track scholarship fund balances, new and renewal year award information, and other relevant financial data necessary for effective scholarship administration.
• Interact regularly with current and prospective students and their parents in response to scholarship inquiries. Interpret and apply policies and procedures to address non-routine issues.
• Maintain a thorough knowledge of the university scholarship administration system. Propose new content, reorganization of existing content, or improved functionality concepts.
• Develop annual award strategy, and balance scholarship funds to determine the amount available to award in a given application cycle.
• Manage the application collection, review, and award process for scholarships administered by the USO. Ensure annual deadlines are met.
• Support the Scholarship Administration Coordinator to train faculty, staff and campus partners to use the university scholarship system, balance scholarship funds, and promote scholarship opportunities within their department.
• Support the collection of donor thank you letters from students. Interact regularly with development staff to promote accountability and consistent donor stewardship. Recommend procedural changes as necessary.
• Work with the Director to define annual goals, tasks, and deliverables regarding the impact of institutional scholarships on the university, identify performance shortfalls within individual departments and propose actionable steps for improvement.
• Develop and maintain a working knowledge of university systems and processes to include purchasing, budgeting, hiring and personnel, and traveling for work functions.
• Consult with the Communications Manager for Enrollment Management to promote clear, consistent messaging regarding scholarships and enrollment management initiatives.

Minimum Experience / Education:

Required Minimum Qualifications:

Bachelor's degree and one (1) year of experience related to the area of assignment; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

• Bachelor's degree; or equivalent combination of training and experience with one year experience with scholarship administration in a four-year college or university setting, preferably a mid-size to large public or private university.
• Banner and/or Slate experience.
• Intermediate experience with Microsoft and Google Suite with strong attention to details.