"Assistant Director - Financial Aid"

The Assistant Director works as part of the Customer Service Team within UNCW's Financial Aid Office. This position supervises front office staff, who are primarily responsible for answering phones, front desk, emails, and document imaging. The Assistant Director also has a student caseload and will have other programmatic responsibilities. In addition, the Assistant Director is responsible for the following duties:

• Administers all financial aid programs and ensures compliance with federal, state, and institutional rules, regulations, and requirements.
• Advises, counsels, and educates students, prospective students, and their respective family members as it relates to their financial eligibility.
• Reports to the Senior Assistant Director of Scholarships and Compliance.

Minimum Education and Experience Requirements: Bachelor's Degree, 3 or more years as a financial aid counselor, 1 year of supervisory experience (including, but not limited to, hiring, onboarding, training, coaching, and evaluating).

Preferred Education, Knowledge, Skills & Experience: Master's Degree, front/desk and/or phone system experience, experience with SAP & Budget Increases, experience with Banner, Image Now/Perceptive Content, Starfish, and Zoom/Teams, strong customer service and communication skills, strong time management and organizational skills, previous experience as a Senior Financial Aid Counselor level or higher.

Primary Purpose of Organizational Unit: This position is assigned to the Office of Scholarships and Financial Aid (OSFA) at the University of North Carolina Wilmington (UNCW). UNCW operates at a student capacity of about 19,000, and OSFA serves approximately 65% of the student body, managing funds exceeding $122 million, processing aid applications, monitoring compliance, and providing advising.

Benefits of Working at UNCW: Employees receive comprehensive benefits including health insurance, retirement plans, tuition waivers, and more. For full details, visit the UNCW benefits page (hyperlink not specified in text).