"Assistant Director for Housing Operations"

Job Details

Title: Assistant Director for Housing Operations

Classification: First/Mid-Level Officials & Managers

Division: Student Success

Department: Residence Life

Reports To: AVP, Student Success & Dean of Students

FLSA: Exempt

Job Type: Full-Time

Location: Lincoln University, Pa

Job Summary:

The assistant director of housing operations provides oversight and leadership for operations and assignments for both first-year and upperclassmen students. They play a vital role in the administrative tasks of pulling reports, overseeing housing trends, and strengthening our policies and procedures when it comes to supervision and oversight of the halls.

The primary responsibility of this position includes on-campus occupancy management, housing selection, marketing and communications, central office operations, key operations, damage billing, furniture inventory, and emergency room management. Additionally, the position is highly communicative, as it engages heavily with students and families. The assistant director will build and maintain strong relationships with colleagues in Facilities, Bursar, Summer Programs, Administrative Financial Aid, and Information Technology.

The Assistant Director is a member of the leadership team in Residence Life and will assist in the supervision and development of the professional staff Area Coordinators and Community Advisors. The Assistant Director will be the main point of contact for concerns, questions, and serve as first level response to the ACs on protocol.

Essential Duties & Responsibilities:

• Implementation of clear housing operations processes in line with department and university goals including but not limited to assignments, opening, closing, room changes, and selection processes.
• Utilize THD residential software to contribute to the management of on-campus housing by processing assignments, status changes, wait lists and other assignment related requests.
• Coordinate housing assignments during the academic year as well as winter and summer breaks.
• Utilize housing software to contribute to the management of Residence Life processes including early arrival and late stay coding, key management, and room condition reporting.
• Utilize housing software for managing on and off-campus housing related information including providing detailed occupancy reports, cancellation trends, and historical data as requested.
• Collaborate with the Office of Accessibility Services on student housing accommodation requests.
• Manage necessary room reassignments during the academic year.

Marketing & Communications

• Assist with development and administration of the Office of Residential Life housing policies. Housing agreement, and general procedures.
• Communicate and disseminate housing process information to staff and students.
• Develop and release housing process communications and educational materials for the department website and campus partner publications.
• Research and respond to complex inquiries from students, parents, and campus partners in order to provide or clarify information about on and off-campus housing services, options, programs, policies or procedures.
• Assist with mass communications to parents and students including but not limited to phone calls and emails.
• Utilize social media to market and promote Residence Life, Housing, and Off-Campus Housing related events, activities, and information.

Additional Duties:

• Serve as the department liaison for THD and campus partners as it relates to applications, make assignments, assess charges, deliver individualized communications, manage data, and generate reports in housing software.
• Thoroughly train professional and paraprofessional Residence Life staff about partnership and shared responsibilities with facilities staff, and housing operations, processes.
• Effective coordination of a room & building master key inventory; organize key check-in/check-out, and associated billing processes.
• Effective coordination for damage billing process in support of fostering a community where accountability and responsible community membership are highly valued.
• Serve as a member of the Residential Life leadership team, training and preparing members of the live-in professional staff to perform operational functions such as room changes, room inventories, damage reporting; role model effective communication with members of our diverse community.
• Serve on various campus-wide committees as appropriate.
• And other projects and duties as assigned.

This position has been designated as a Campus Security Authority (CSA), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.

Professional Experience/Qualifications

Ideal candidates will have:

• Knowledge of Housing and Residence Life as a functional area
• Educational and work history in Higher Education
• Ability to problem solve both personnel issues and project issues
• Strong planning, organization, communication, and prioritization skills

Enthusiasm about engaging with the diverse students, staff, and faculty with whom the Residential Life team partners.

Preferred Qualifications

• 1 year in Residence Life/Housing
• Experience with online housing software
• Experience in a residential liberal arts setting

Education

A Bachelor’s degree is required.

A Master’s degree in higher education, student personnel, counseling, or a related field is preferred.