"Assistant Director of Graduate Financial Aid"

Job Details

Remote
Full time
R-0000000678

Position Title

Assistant Director of Graduate Financial Aid

Employee Type

Regular

Office/Department

Admission-Graduate

Work Environment

Remote

Position Duties

Provide information and counsel to prospective and current graduate students. This role is instrumental in the recruitment of prospective graduate students. Determine eligibility for and award financial aid in accordance with federal, state, and institutional policies. Ensure compliance with all federal, state, and institutional legislation, regulations, and policies. Manage programs and special projects as assigned by department leadership. Assist with communication, technology and reporting. Serves as back-up to the Director of Graduate Financial Aid.

Essential Functions

Manage all aspects of a graduate student caseload including file review and application processing, verification, and awarding in accordance with federal, state, and institutional guidelines. Counsel prospective and enrolled graduate students and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds, satisfactory academic progress, and information resources. Ensure an outstanding customer experience. Respond to prospective and enrolled graduate student inquiries and concerns promptly and professionally. Facilitate graduate student aid issue resolution (e.g. student loan rejects at COD, ATB, loan default, and citizenship).

Manage Title IV awarding, including Federal Direct Loans and TEACH Grant, in accordance with federal regulations and institutional policy. Ensure compliance with Title IV regulations, including maintenance of accurate records for audits and program reviews. Manage Common Origination & Disbursement and National Student Loan Data System for program reporting. Conduct periodic internal review of system records to ensure program integrity. Assist with reconciling Title IV programs. Provide outreach and resources to students related to financial literacy and federal aid programs.

Provide direct support to Director of Graduate Financial Aid. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Director as needed. Develop and implement communication strategies for the Graduate Financial Aid unit. Serve as a liaison to key university offices to support integrated service delivery. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting, and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies.

Manage special projects or programs vital to the administration of financial aid. Assume leadership and support various office programs and assignments including, but not limited to, recruiting special populations, managing satisfactory academic progress, monitoring federal aid eligibility, etc. Participate in the recruitment of prospective graduate students and in programs focused on retention and customer satisfaction. Provide financial aid presentations to both prospective and enrolled graduate students. Participate in University-sponsored recruitment events, orientation, and university presentations.

Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include participation in required training for role.

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

N/A

Additional Information

The efficient and effective management of the federal, private, and institutional student and parent loan programs directly impacts the fiscal cash flow of the University.

Education Required

Bachelor's degree

Education Preferred

N/A

Field of Study

N/A

Other Professional Licensures

N/A

Work Experience

5 - 8 years

Describe Required Experience

At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.

Required Knowledge, Skills and Abilities

Ability to understand, interpret, and synthesize information from students to effectively counsel.
Ability to diffuse difficult and emotional situations.
Able to handle multiple tasks or projects at one time meeting assigned deadlines.
Working knowledge of state program rules and regulations as they pertain to financial aid.

Working knowledge of Title IV rules and regulations as they pertain to Federal Student Financial Aid.
Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA).
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
Experience with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Workday, Slate, PowerFaids).
Strong attention to detail and follow up skills.
Strong customer service skills and phone and e-mail etiquette.
Ability to work autonomously and as part of a team.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master’s and doctoral levels. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person — mind, body, and spirit — and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world. The Wall Street Journal ranked Loyola No. 1 among midsized colleges in the South and No. 23 overall in the nation in its 2025 “Best Colleges” list. Loyola was also ranked No. 5 in the nation for career preparation, No. 22 in the nation for student experience, and No. 65 in the nation for impact on graduate salaries. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation’s top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2025. It is among Washington Monthly’s top master’s universities nationally and is listed among the “best value” private colleges in Kiplinger’s Personal Finance. Loyola University Maryland is proud to be recognized among the nation’s top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.Learn more about our prestigious rankings and notable accolades and university profile by clicking on the hyperlinks.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.